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Anastasiia Humeniuk

@anastasiiaguma

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Customer support specialist at Kalam CX, interpreting sensitive calls in English, Russian, and Ukrainian.

Spain

Message

At Kalam CX (Future Group), I provide video remote and over-the-phone interpretation for clients, including on sensitive medical, legal, and emergency calls. I interpret between English, Russian, and Ukrainian and also facilitate communication through written translations.

Previously, at Trans Shipping International, I managed export and import operations and supported international clients through shipment documentation and issue resolution. At Geico Insurance Comp, I handled customer inquiries about policies, billing, payments, and coverage.

Experience

Work history, roles, and key accomplishments

Current

Language Interpreter

Current

Kalam CX (Future Group)

May 2026 - Present (5 months)

Provided Video Remote Interpreting and Over-the-Phone Interpreting services for Future Group clients, including high-pressure calls with emergency services, medical, legal, and immigration contexts. Delivered accurate interpretation between English, Russian, and Ukrainian while maintaining professionalism and confidentiality.

Video Remote Interpreting Over The Phone Interpreting English Russian Ukrainian Active Listening Real Time Problem Solving Written Translation Confidentiality Fast Paced Environment

Export & Import Manager

Trans Shipping International

Dec 2025 - Apr 2026 (4 months)

Managed export and import operations, ensuring accurate and timely processing of shipping documentation. Coordinated with warehouses, carriers, and internal teams to ensure smooth cargo handling and shipment coordination, and resolved customer complaints related to delays and discrepancies.

Export Operations Import Operations Shipping Documentation Customer Support Shipment Tracking Cross Functional Communication Record keeping Compliance Problem Solving Handling Heavy Caseloads

Customer Support

Geico Insurance Comp

Aug 2024 - Dec 2024 (4 months)

Handled high volume of inbound customer calls regarding insurance policies, billing, payments, and coverage. Resolved billing and payment issues, explained coverage options, and updated customer accounts while following company procedures and insurance regulations.

Customer Service Insurance Policies Billing Payments Coverage Verification Account Updates Documentation Empathy Problem Solving Regulatory Compliance

Operations Manager

TRT International

Oct 2020 - Nov 2023 (3 years 1 month)

Managed domestic transportation operations including FTL and LTL shipments across the United States. Coordinated truck dispatching, arranged vehicle transportation, and provided customer service by resolving shipping issues and offering logistics solutions.