Anastasia Thomas

As the Owner of Pure Bliss Spa, I managed human resources, handled customer complaints and inquiries, and performed various spa services. I ensured the smooth operation of the spa and maintained high standards of customer satisfaction.

As an Owner at ACT Business Solutions, I conducted audits for hotels, small businesses, and resorts to ensure operational standards were met. I also developed and implemented customer service plans and business plans for SMEs, while managing graphic design, virtual assistant, and cleaning teams.

As the Owner of The Cave Barbershop & Spa, I was responsible for human resource management, resolving customer complaints, and providing spa services. I ensured efficient operations and a high level of customer care.

As the Owner of Body Bliss Spa, I oversaw human resource management, addressed customer complaints and inquiries, and delivered spa services. My role involved comprehensive management to ensure operational excellence and client satisfaction.

As a Food & Beverage Consultant, I managed human resources, including training, establishing standards, and recruitment. I also developed wine lists and provided training, while handling customer complaints and inquiries.

As Hotel Manager, I oversaw human resource functions including selection, recruitment, and training, and established operational standards. I also created and executed short-term and long-term goals across various departments such as Marketing, Accounts, Housekeeping, Food & Beverage, and Guest Services.

As Project Manager, I handled human resource functions including salary processing, cross-training, recruitment, and employee recognition. I also managed client invoices and paychecks in the Accounts Department, interacted with foreign suppliers, and oversaw inventory and purchasing.

As Head Waitress, I was responsible for staff supervision during dining preparation and ensuring restaurant setup and decoration. I ensured excellent customer service, managed wine selection, and prepared client packages for events.

As a Certification Intern, I contributed to the development and revision of the Trinidad and Tobago Accommodation, Tour Guide, and Tour Operators Standards. I also conducted audits of tour operators and tour guides, and developed training packages for tour guides.

As a Management Trainee, I gained experience in Front Office operations, including arrivals, departures, and billing. I also handled reservations, managed banquets and conferences, and assisted with accounts by preparing staff gratuities.

As a Student Intern, I performed housekeeping duties including room inspections and preparations for special guests, and hotel facilities inspections. I also ensured good customer service in banquets and conferences, and assisted with front office tasks such as arrivals, departures, and billing.

Currently pursuing a Doctorate of Business Administration, focusing on advanced business principles and management strategies. This program aims to enhance expertise in various aspects of business administration.

Completed a Bachelor of Science in Hospitality and Tourism Management with Honors. The curriculum covered essential aspects of hospitality operations, tourism trends, and management practices.

Earned an Associate in Applied Science Degree Programme in Tourism Management. This program provided foundational knowledge and practical skills in tourism operations and management.