Adia Santana

Design and deliver tertiary-level instruction across HR topics including Recruitment & Selection, Performance Appraisal, Compensation, Collective Bargaining, Disciplinary Procedure, Global HRM, Job Analysis, Training & Development, and Ethics in HRM. Develop learning materials and assessments and translate HR theory into practical workplace applications for adult learners.

Lead the HR function across a diversified multi-entity group, partnering with executives and managers on workforce priorities, organisational capability, structure and people-related business decisions. Manage employee and industrial relations, develop HR policies, and support organisational change and process improvement initiatives.

Provided project-based HR support across recruitment, employee records and HR administration, maintaining accurate documentation and confidential employee information.

Managed office operations and administrative functions for a property management and real estate firm.

Supported executive management with operational coordination, reporting, documentation and follow-through in a hospitality environment. Supervised and scheduled an eight-member maintenance team and supported HSE/HACCP documentation and day-to-day operational requirements.

Managed employee-relations administration, confidential personnel information, workforce reporting, performance monitoring and HR policy matters. Supported senior leadership with employee issues, workforce information and HR administration, including payroll and benefits inputs.

Provided HR administrative support including recruitment, employee records, and HR documentation.

Established branch HR processes covering recruitment, training, performance appraisal, workforce scheduling, salary structures and HR administration. Supervised employees and daily operations while supporting staffing, performance, customer service and branch-management requirements. Strengthened leave and payroll controls, improving accuracy and recovering approximately TT$10,000 within one year.

Delivered HR generalist support across recruitment, personnel administration, workforce records, employee relations and policy compliance in a complex public-sector environment.

Handled customer service calls and coordinated handset repair processes.

Assisted with accounting tasks and participated in management training within a public health authority.

Performed accounts clerical duties within a government ministry.

Provided HR administrative support within a government ministry.

Pursuing an MBA with an expected completion in April 2027.

Earned a Bachelor of Business Administration in 2005.

Completed an Associate Degree in Management in 2001.