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@anasahmed1
Dynamic IT professional with expertise in IT support and infrastructure optimization.
I am a dedicated IT professional with a Bachelor of Science in Computer Science and certifications in Google IT Support and IBM IT Support. With over two years of experience, I specialize in optimizing IT infrastructure, ensuring secure and efficient operations, and managing SaaS platforms. My expertise includes LAN/WAN monitoring, Active Directory management, and HIPAA compliance oversight.
In my current role as a Jr. IT Support Executive at BreakThru, I have improved network performance through proactive monitoring and bandwidth control, reducing downtime for 200+ employees. I have also streamlined Active Directory management and Google Workspace for 500+ users, along with other SaaS platforms like Zoom, Slack, and Office 365. Additionally, I implemented VMware vSphere ESXi virtual machines, reducing physical hardware costs by 30%.
I am passionate about leveraging my technical skills to support agile IT environments and ensure seamless user experiences. I am currently involved in HIPAA implementation projects and have led Google Workspace migrations, demonstrating my ability to handle complex IT challenges effectively.
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Work history, roles, and key accomplishments
BreakThru
Dec 2022 - Present (2 years 11 months)
As a Jr. IT Support Executive, I improved network performance for over 200 employees through proactive monitoring and bandwidth control. I streamlined Active Directory management and managed Google Workspace for 500+ users, enhancing productivity and reducing downtime. I also implemented VMware virtual machines, reducing hardware costs by 30%, and provided exceptional Level-1 and Level-2 IT suppor
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
2019 - 2023
Grade: 2.97
Completed a Bachelor of Science in Computer Science, focusing on various aspects of computing and software development, while maintaining a GPA of 2.97.
ACCP- (EE), Computer Science
2017 - 2020
Grade: Distinction
Pursued an ACCP (EE) in Computer Science, achieving a distinction, which included a comprehensive curriculum in software engineering.
Software and tools used professionally
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