Ismaeel Meshal
@ismaeelkhan
Cyber and IT support professional focused on cybersecurity, AI, and resilient technology solutions.
PakistanWhat I'm looking for
I’m a cyber and tech developer, IT support professional, and AI enthusiast with hands-on experience delivering first-level IT support, systems maintenance, and security hardening. I survived multiple cyberattacks, which deepened my commitment to reliable cybersecurity solutions, digital resilience, and practical adoption of emerging AI technologies.
Between 2021 and 2024 I served as a Junior IT Support Technician at Pak School System, where I managed Active Directory and Office 365 user access, performed backups and recovery, maintained hardware and software, and documented troubleshooting procedures to improve team processes. I hold a BS in Computer Science (UoPeople, in progress) and multiple industry certifications including Google IT Support, Google Cybersecurity Professional, Microsoft IT Support Specialist, and Dell Technical Customer Support Specialist.
Experience
Work history, roles, and key accomplishments
Junior IT Support Technician
Pak School System
Mar 2021 - Mar 2024 (3 years)
Provided first-level IT support for desktops, laptops, printers and networks, managed Active Directory and Office 365 accounts, and improved support processes to reduce recurring issues and meet SLAs.
Education
Degrees, certifications, and relevant coursework
UPUniversity of the People
Bachelor of Science, Computer Science
2022 -
Pursuing a Bachelor of Science in Computer Science with coursework in data structures, web engineering, AI, software engineering, parallel and distributed computing, and information/network security.
Paradise Children Academy & Model College Sarozai
12th Certificate, Pre-University / Higher Secondary
Completed 12th grade certificate with major subjects including Physics, Computer, and Mathematics.
Almadina Public High School
10th Certificate, Secondary Education
Completed 10th grade certificate with coursework in Physics, Chemistry, Mathematics, and Computer Science.
Professional Certificate, IT Support
Completed the Google IT Support Professional Certificate.
Microsoft
Professional Certificate, IT Support
Completed the Microsoft IT Support Specialist certification.
Professional Certificate, Cybersecurity
Completed the Google Cybersecurity Professional Certificate.
Dell Technologies
Professional Certificate, Technical Support
Completed the Dell Technologies Technical Customer Support Specialist program.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Social media
Job categories
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