In my IT Associate role, I provided first- and second-level technical support to end users, resolving IT issues and helping minimize downtime.
I managed and maintained network devices, servers, and endpoint systems, and configured wireless networks using Access Points, UniFi networking solutions, and Grandstream communication systems.
I installed and administered Windows Server environments, including Active Directory, DNS, DHCP, Group Policies, and domain security. I also managed user accounts, access permissions, email services, and security policies.
I installed and maintained CCTV, IP telephony, public address, and access control systems. I also assisted with cloud-based productivity tools, including Google Workspace, Nexudus, Notion, and Slack.
