anamika dighe
@anamikadighe
Customer Service Associate at Capita India supporting DPD UK customers with parcel tracking, delivery updates, and account enquiries.
IndiaWhat I'm looking for
At Capita India Pvt. Ltd., I provided live chat support to DPD UK customers with parcel tracking, delivery updates, and account enquiries. I investigated delivery concerns and coordinated with internal teams on escalated issues.
At Teleperformance Global Solutions Pvt. Ltd., I supported DoorDash US delivery partners by phone, chat, and email. I documented cases using CRM tools and worked with internal teams to resolve complex and escalated cases.
At Qconneqt Business Solutions Ltd., I managed customer relationships through virtual banking channels for the Yes Bank Process. I recommended banking products and services based on customer requirements and conducted proactive follow-ups.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Capita India Pvt. Ltd.
Sep 2022 - May 2024 (1 year 8 months)
Provided live chat support to DPD UK customers regarding parcel tracking, delivery updates, and account enquiries. Investigated and resolved delivery-related concerns while maintaining service quality and customer satisfaction.
Customer Support Associate
Teleperformance Global Solutions Pvt. Ltd.
Dec 2021 - Jun 2022 (6 months)
Supported delivery partners through phone, chat, and email on delivery, earnings, account access, application, and order-management queries. Investigated customer issues and documented cases accurately using CRM tools.
Virtual Relationship Manager
Qconneqt Business Solutions Ltd.
Mar 2021 - Dec 2021 (9 months)
Managed customer relationships through virtual banking channels and responded to banking-related enquiries. Recommended relevant banking products and services based on customer requirements.
Education
Degrees, certifications, and relevant coursework
V.G. Vaze College of Arts, Science and Commerce
Bachelor of Science, Chemistry
Grade: CGPA: 9.80
Pursued a Bachelor of Science in Chemistry, achieving a CGPA of 9.80.
St. Francis High School
Higher Secondary Certificate, General Studies
Grade: 76.28%
Completed Higher Secondary Certificate (HSC) with 76.28%.
St. Francis High School
Secondary School Certificate, General Studies
Grade: 72.16%
Completed Secondary School Certificate (SSC) with 72.16%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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