Rohan Sadhukhan

At Amazon, I manage day-to-day customer and driver interactions across Retail and SDS support queues, resolving inquiries and service issues while maintaining quality and satisfaction standards.

I'm a Rising Star performer recognized for exceeding service and performance benchmarks in a high-volume, deadline-driven environment. I build trust quickly, de-escalate high-pressure situations, and coordinate across support workflows and escalation paths to protect client relationships.

With a BBA in Finance and a 9.08 CGPA from Brainware University, I bring analytical grounding in finance and statistics alongside clear communication, stakeholder coordination, and a focus on service quality and business results.