ana miguel
@anamiguel
I support smooth hotel stays and airport journeys through guest-focused front desk operations.
PortugalWhat I'm looking for
I've supported guests at Turim Hotel and Empire Lisbon Hotel, managing check-ins, check-outs, reservations, cancellations, calls, emails, appointments, and correspondence.
At Ryanair, I assisted passengers with flight check-in, boarding passes, luggage tags, gate information, baggage coordination, boarding, and aircraft ground operations. I help keep turnaround activities moving safely and on time.
I'm an organised hospitality professional who stays calm under pressure and communicates clearly with people from diverse backgrounds.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Empire Lisbon Hotel
Sep 2025 - Present (11 months)
Greeted and assisted guests, provided information and directed them to the correct person or department. Handled phone calls and messages, managed appointments and schedules, and performed check-in and check-out procedures.
Front Desk Recepcionist
Turim Hotel
Aug 2024 - Dec 2024 (4 months)
Greeted guests warmly upon arrival and handled check-in and check-out procedures efficiently using the hotel system. Managed reservations, cancellations, and booking inquiries, and answered phone calls and emails providing accurate information about rooms, services, and hotel facilities.
Checked passengers in for flights, issued boarding passes and luggage tags, and provided information about flights, gates, delays, and procedures. Coordinated baggage handling, supported aircraft ground operations, and organized boarding and disembarking procedures.
Hotel Internship
Berlin Hotel
Jan 2018 - Jul 2020 (2 years 6 months)
Prepared the breakfast area before guests arrived, refilled buffet items, and ensured clean and appealing food presentation. Served guests when needed, responded to special requests, and cleared tables. Also supported front desk by greeting guests, providing basic information, and assisting with check-in/check-out under supervision.
Education
Degrees, certifications, and relevant coursework
ESTHE
Bachelor's Degree, Hotel Management
2022 - 2023
Pursued a Bachelor's Degree in Hotel Management at ESTHE from 2022 to 2023.
Institute of Education and Professional Development
Technician, Tourism
2018 - 2020
Completed a Tourism Technician program at the Institute of Education and Professional Development from 2018 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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