Analiza Martinez
@analizamartinez
Dedicated customer service representative with strong communication skills.
What I'm looking for
I am a dedicated customer service representative with over three years of experience in outbound calling and lead generation. My journey began at Fusion BPO Philippines, where I honed my skills in promoting vacation packages through effective communication and persuasion. I take pride in my ability to engage with customers, convey the benefits of services, and drive sales conversions.
In my most recent role as a Remote Outbound Call Center Agent at Contax360, I further developed my expertise by engaging potential voters and promoting political campaign initiatives. My strong verbal and written communication skills allowed me to connect with diverse audiences and gather valuable feedback to inform campaign strategies. I am self-motivated, organized, and thrive in remote work settings, always striving to exceed expectations and deliver exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Remote Outbound Call Center Agent
Contax360 Work From Home
Oct 2024 - Mar 2025 (5 months)
Conducted outbound calls to engage potential voters and promote political campaign initiatives. Communicated key campaign messages clearly and effectively to diverse audiences. Assisted in gathering feedback and insights from constituents to inform campaign strategies.
Customer Service Representative
Fusion BPO Philippines
Jan 2012 - May 2015 (3 years 4 months)
Conducted outbound calls to promote and offer vacation packages to potential customers. Engaged effectively with prospects to convey the benefits and features of available vacation packages. Utilized communication and persuasion skills to enhance customer interest and drive sales conversions.
Education
Degrees, certifications, and relevant coursework
Laguna State Polytechnic University
Bachelor of Secondary Education, Secondary Education
Studied at Laguna State Polytechnic University, focusing on secondary education. Developed skills in teaching methodologies and curriculum development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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