Anais Cortes Cruz
@anaiscortescruz
Agile, bilingual professional with 5+ years of experience in medical administration and customer service. Certified translator English/Spanish.
United StatesWhat I'm looking for
At AssistRx, I worked as a case manager, patient account educator, claim adjustor, and customer/patient service representative on a temporary project.
At Retina Consultants Orlando and Florida Retina Institute, I worked in authorization and referral support, scheduling, clinical registry, and front desk roles.
My experience also includes disaster assistance customer service at Harrison National Employment and translation work at Primerica and Long Island Ambulatory Surgery Center. I’m proficient in medical terminology, insurance verification, EMR/EHR systems, and customer service.
Experience
Work history, roles, and key accomplishments
Patient Account Educator
AssistRx
Oct 2025 - Oct 2026 (1 year)
Served as a case manager, patient account educator and claim adjustor, handling customer and patient service duties.
Authorization/Referral Specialist
Retina Consultants Orlando
Mar 2025 - Aug 2025 (5 months)
Managed authorizations and referrals, coordinated scheduling, maintained clinical registry, and handled front desk duties.
Authorization/Referral Specialist
Florida Retina Institute
Feb 2023 - Mar 2025 (2 years 1 month)
Handled authorizations and referrals, coordinated scheduling, maintained clinical registry, and performed front desk duties.
Disaster Assistance Customer Service Representative
Harrison National Employment
Jan 2022 - Jan 2023 (1 year)
Provided customer service for disaster assistance as part of a temporary project.
Live Online Class and Seminar Translator
Primerica
Jan 2021 - Dec 2021 (11 months)
Provided translation services for live online classes and seminars.
Front Desk Receptionist
Long Island Ambulatory Surgery Center
Jan 2019 - Jan 2021 (2 years)
Performed front desk receptionist duties, managed clinical registry, worked as an eye laser technician, and provided translation services.
Business Administrator Assistant
Creaciones D Ensueño
Jan 2013 - Jan 2017 (4 years)
Assisted with business administration and managed social media profiles.
Education
Degrees, certifications, and relevant coursework
Escuela Superior Dr. Pedro Albizu Campos
Technical Degree, Marketing and Business Administration
2010 - 2013
Earned a Technical Degree in Marketing and Business Administration from 2010 to 2013.
University of Puerto Rico
Program, Marketing and Business Administration
2014 -
Studied Marketing and Business Administration at the University of Puerto Rico.
LanguageLine Academy
High Spanish Language Proficiency Translation Program, Spanish Language Proficiency
2020 -
Completed the High Spanish Language Proficiency Translation Program in 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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