Jennifer Medina

I am a dedicated and bilingual administration professional with extensive experience in patient care coordination and grievance management. Currently, I serve as a Grievance and Appeals Coordinator at Aetna, where I consistently meet or exceed production goals while handling complex cases and ensuring timely processing of Medicare grievances. My analytical skills enable me to research and resolve claims effectively, contributing to improved patient outcomes.

Previously, I worked as a Patient Care Coordinator at MyEyeDr, where I managed patient flow, scheduled appointments, and processed insurance information. My role involved performing vision tests and interviewing potential employees, showcasing my ability to multitask in a fast-paced environment. My experience as a Supervisor at JMS Burn Centers further honed my leadership skills, as I trained new employees and ensured efficient operations within the call center.