At TruGreen, I took inbound calls to help customers schedule or change service, processed cancellation requests, and addressed complaints.
At Leaf Home (WindowWorks, Comfort Shower & Bath), I made inbound and outbound calls, set appointments, qualified customers, and answered questions or transferred callers to the appropriate department.
At First Student, I received quote and booking requests, submitted requests to service locations via Sharepoint, and maintained trip notes in SAP.
At Symbeo, I organized insurance claim forms and supporting documents digitally, captured data from health care forms, and performed quality assurance on data captured by offshore partners. I also worked in customer service and product repair roles at Microcenter.
