Ana Campos

Responsible for the Customer Success area, supporting students and entrepreneurs in a business focused on helping them structure their digital ventures.
Worked closely with clients throughout their journey, from onboarding to applying the methodology, ensuring empathy and a human-centered experience.
Also contributed to improving communication flows, CRM organization, and collaboration with the pr

As an independent Customer Experience & Hospitality Strategist, I help property owners structure and professionalize their hosting operations, elevating guest experience, strengthening brand identity, and improving business performance.

I work end-to-end across CX design, communication flows, digital presence, and operational processes supporting owners with strategic guidance, problem-solving, a

Founded an artisanal kombucha brand focused on well-being and a more natural, conscious lifestyle. Responsible for product development, visual identity, customer experience, and community relations.
Organized and led events to strengthen brand awareness and share knowledge about fermentation and the benefits of kombucha.
During the project, co-founded a coffeeshop in Serra Grande (Bahia) with frie

Supported the operations of a holistic center within an eco-village, providing warm and personalized guest service and managing reservations for retreats, workshops, and experiences focused on self-development and sustainability.
Worked at the reception and the local vegan café, welcoming guests from around the world and ensuring a smooth, attentive, and caring experience from arrival to departure

Volunteered at one of most renowned yoga and wellness festivals, acting as a liaison between the event team and international presenters. Welcomed and supported artists, teachers, and speakers throughout the festival, ensuring smooth communication and coordination.

Worked as a barista and customer service attendant in a fast-paced, multicultural environment across multiple locations in Los Angeles. Delivered high-quality service with care, developed strong latte art skills, and enhanced communication and adaptability while engaging with diverse professionals, especially from creative industries.

Managed marketing and promotional campaigns for McDonald's Brazil, with a strong focus on brand activations and sponsorship strategies during the 2014 FIFA World Cup. Responsible for project execution, budget approvals, production logistics, and coordination of both print and digital assets. Acted as the main liaison between client and creative/production teams, ensuring brand alignment and effici

I worked on the development and coordination of marketing and communication campaigns for the Brahma brand, focusing on football-related projects.
I contributed to the creation and execution of the national program “Movimento por um Futebol Melhor”, aimed at engaging fans and increasing club membership.
I collaborated closely with the agency’s creative and planning teams to develop advertising cam

Worked closely with the executive producer during the early development stages of film projects, supporting tasks related to fundraising, sponsorship, and general production coordination.
Assisted with movie projects such as Heleno and Tim Maia, contributing to research, planning, and organizational support to ensure smooth production processes.

Undertook my first international experience, a cultural and language immersion in London, driven by my long-standing goal of becoming fluent in English.
Worked in various hospitality roles, including hostess, waitress, and barista, across multicultural events, hotels, and restaurants.
This experience strengthened my English communication skills, confidence, and adaptability in fast-paced internati

Managed day-to-day client communications, including briefing, timeline coordination, and approval of creative content.
Assisted in coordinating internal teams, monitoring production processes, supporting media planning, and managing budget approvals to ensure smooth and timely campaign delivery.

Joined the advertising team for Itaú, supporting the development of creative campaigns and client presentations.
Assisted with competitor analysis, market research, creative briefings, and the approval process for budgets and content.
This was my first hands-on experience in a major advertising agency, where I gained insight into building large-scale campaigns from the ground up and collaborating

Supported the events team in planning and organizing book launches and cultural events promoted by the State’s official publishing house.
Assisted with event logistics, coordination with authors and vendors, and on-site event management to ensure smooth execution.

Collaborated with the production team on daily programming and promotional campaigns.
Assisted with content preparation, audience engagement, and event coordination, gaining hands-on experience in radio production and media operations.

Issued Jan 2024

Issued Jan 2024