At SIGHT360, I processed referrals to ophthalmologists and other specialists, reviewed provider notes to determine the appropriate specialist and urgency, and contacted patients to schedule appointments.
At FLORIDA CENTER FOR ALLERGY AND ASTHMA CARE, I verified insurance coverage and managed patient medical records while ensuring confidentiality and HIPAA compliance. I also answered calls and emails about clinic services and patient concerns.
At TELEPERFORMANCE, I supported customers across different accounts and moderated user-generated content to ensure it followed community guidelines.
