Open to opportunities

Merabet Ouail Dia Eddine

@merabetouaildiaeddin

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Experienced technical support leader focused on training, service quality, and escalation management.

Malaysia

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What I'm looking for

I seek a role where I can lead/support teams, improve service quality, deliver training, and resolve escalations in an international environment.

I am an experienced Technical Support professional with a strong background in customer service, team leadership, training and troubleshooting across international, fast-paced environments. I have delivered measurable service improvements, led large trainer teams, managed escalations, and acted as a liaison between support staff and management to resolve recurring issues.

My career includes progressive roles from workshop presenter to Support Consultant and Branch Manager, where I built and led teams (including 72 trainers and multiple team leaders), developed and delivered training programs, improved customer engagement, and coordinated national events to grow reach and performance.

Experience

Work history, roles, and key accomplishments

Technical Support Consultant

Inter Trade Bio

Jan 2022 - Dec 2024 (2 years 11 months)

Provided technical support and order confirmation services for an international nutritional supplements company; promoted to consultant to oversee support staff, handle escalations, and propose recurring-issue solutions.

Technical Support Troubleshooting Escalation Management Customer Service Team Coordination Reporting Process Improvement

Training Manager and Team Leader

Maroua Shopping

Jan 2019 - Dec 2022 (3 years 11 months)

Progressed from presenter to branch manager, staffed and led up to 72 trainers/presenters, delivered training programs in human development and network marketing, and organized national camps and conferences to improve performance and recruitment.