Syarfa' Abdul Aziz

As a Solution Support Lead, I manage multi-channel support and lead the support team to ensure high customer satisfaction. I mentor team members, align with ITSM best practices, and collaborate with cross-functional teams to resolve technical challenges. My role includes implementing data-driven reporting and optimizing support workflows.

In my role as a Customer Support Specialist, I handled incoming inquiries through various channels, provided Level 1 troubleshooting, and maintained the support ticketing system. I also updated the FAQ database and communicated product updates to clients.

As a Sales Support Specialist, I prepared quotes for contract renewals, maintained documentation, and supported the sales team with demonstration tools. I also processed purchase orders and ensured accurate booking reconciliation.

In my role as Associate in Operations, I handled account provisioning, conducted onboarding and training for clients, and supported marketing events. I also provided L2 support for customer feedback and inquiries.

As an Operations Executive, I was responsible for operating tours for Muslim groups in Europe, ensuring service confirmations, preparing invoices, and liaising with stakeholders to resolve issues. I also supported the Customer Service department with troubleshooting.

As a Coordinator, I arranged and coordinated travel for hemodialysis patients and staff, maintained records of trip expenses, and organized company events. I was responsible for budgeting and managing event expenses.

Grade: First Class Degree Honors

Graduated with First-Class Honors in Bachelor in Administrative Science, Faculty of Administrative Science and Policy Studies.

Completed Foundation in Law, providing a foundational understanding of legal principles and practices.

Achieved Sijil Peperiksaan Malaysia, demonstrating proficiency in various subjects at the secondary education level.