Arnold joseph

I'm currently supporting Disney Adventure guests through TDCX in Kuala Lumpur, helping them select sailing packages, plan vacations, and access concierge benefits. I also promote premium services, contributing to a 20% increase in revenue from existing customers.

At Contour Software, I handled customer queries and technical support requests with a 98% first-contact resolution rate. I partnered with development teams on complex issues, built troubleshooting documentation, trained new hires, and supported retention strategies that increased repeat business by 15%.

At Repairdesk and TRG (DGS), I managed technical support, Jira tickets, client onboarding, escalations, and service improvements. My workflow improvements reduced issue resolution time by 25%, while technical assistance at TRG reduced customer wait times by 15%.

Across Careem, Epay Mindbridge, and restaurant operations, I've led teams, managed escalations and critical incidents, trained staff, and strengthened customer experiences. I bring hands-on technical support, coaching, crisis management, and operational improvement experience.