Amy Reid
@amyreid
Customer-focused server and store leader, delivering accurate service, training, and smooth operations.
United KingdomWhat I'm looking for
I’m a customer-first hospitality and retail professional with a strong track record of “ensuring guests needs are met,” including allergies and dietary requirements. I’m known for clear communication, accuracy, and keeping service moving smoothly from start to finish.
In fast-paced environments, I manage multiple tables at once and handle orders/requests promptly—helping avoid mistakes/duplicate orders and supporting a seamless delivery of service. I also handle payments across multiple tabs and manage operational compliance, including alcohol consumption regulations.
As a Store Manager and earlier supervisor roles, I led teams and raised standards through interviewing/recruiting and training staff to a high standard. I’ve owned weekly store paperwork and routines such as health & safety, store finances, payroll data transfer, forecasting & sales, rotas, and training plans.
I bring strong operational discipline from security-focused roles too—balancing substantial cash, monitoring CCTV (live and playback), maintaining equipment, and documenting investigation reports. I’m comfortable adapting to changing technology and consistently improving store performance and staff morale.
Experience
Work history, roles, and key accomplishments
Restaurant Server
Fazenda Rodizio Bar & Grill
Jul 2024 - Sep 2025 (1 year 2 months)
Provided attentive service to multiple tables, accurately processing and delivering orders while avoiding duplicates and accommodating allergies/dietary requirements. Handled payments across tabs and complied with alcohol-consumption regulations to ensure seamless guest service.
Store Manager
Ground Espresso Bars
Nov 2023 - Apr 2024 (5 months)
Managed a 10-person team and a 50-person capacity premises, leading interviewing/recruiting and training staff to a high standard. Maintained store documentation (health & safety, finances, training plans, recruitment registers), handled weekly payroll/data transfer and forecasting/sales reporting, and ensured security and till accountability.
Team Leader/Supervisor
Costa Coffee
Apr 2023 - Nov 2023 (7 months)
Served as a key-holder responsible for opening/closing the premises, and supported scheduling/administration and stocktake activities. Completed G4S collections and maintained day-to-day operational standards while coordinating with the wider store team.
Casino Arcade Supervisor
Elite Gaming
Jul 2021 - Apr 2023 (1 year 9 months)
Acted as a key-holder with sole management of daily casino/arcade operations, including preparation, life-safety and security system checks, and CCTV monitoring (live and playback) with investigation reporting. Reconciled cash flow using EZ Reward, coordinated contractor schedules for repairs, maintained CCTV and ATM equipment, and handled customer grievances.
Maintenance Internship
HBE
Jan 2023 - Mar 2023 (2 months)
Supported maintenance of coffee machines and grinders and assisted with processing/finalising and logging orders. Contributed to training plan development, used Microsoft Office tools, and liaised with head office/area manager/food suppliers.
Education
Degrees, certifications, and relevant coursework
Our Ladys Grammar School
A-Levels, Health & Social Care; Religion; Technology & Design
2015 - 2022
Grade: B in Health & Social Care, Religion, and Technology & Design
Completed A-Levels in Health & Social Care, Religion, and Technology & Design, achieving grade B in each subject.
Our Ladys Grammar School
GCSEs, General Education (incl. Maths and English)
2015 - 2022
Grade: A-C
Completed 11 GCSEs, with results graded A-C including Maths and English.
Availability
Location
United KingdomAuthorized to work in
Skills
Interested in hiring Amy?
You can contact Amy and 90k+ other talented remote workers on Himalayas.
Message AmyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
