Violeta Tatomir

Streamlined customer service operations at main and self-service tills, cutting average transaction time by 10% and enhancing throughput, contributing to a 5% increase in overall store efficiency. Maintained a secure, welcoming environment, achieving a 95% customer satisfaction rate while strictly following company customer service standards.

Led a team of 10 floor staff, strategically optimized shift priorities, achieving 95% stock replenishment accuracy, which improved inventory turnover by 10%. Managed daily cash-ups for £5k+ and resolved operational issues, maintaining zero discrepancies over 6 months.

Led a 15-person front-end checkout team, optimizing operations and reducing customer escalations by 30%. Oversaw cash office management, including daily safe audits, balancing store floats, and preparing official bank declarations. Reconciled till balances and bank statements daily using specialized accounting software to ensure financial precision. Generated ICH reports and systematically investi

Worked as part of a 10-person barista team, training 5 new colleagues on coffee preparation and customer service standards while maintaining accurate till cash-up procedures.

Carried out float setup at opening and closing and completed monthly stock counts as part of a 10-person team, maintaining zero cash discrepancies while preparing coffee to brand standards.

Provided high-end table service in a luxury hotel, managing 20+ tables per shift, maintaining a 90% customer satisfaction rate, and increasing daily sales by 5%.

Managed contracts and payment terms for 100+ corporate clients using SAP, ensuring compliance and timely payments, achieving a 98% on-time payment rate and reducing late payment penalties by 15%. Consistently met 100% of operational and financial deadlines, planning daily activities to ensure timely completion. Resolved 200+ technical support cases annually within the IT support department, achiev

Processed 500+ vendor invoices monthly using SAP, maintained accurate financial records, and supported general accounting procedures, improving record accuracy by 10%.

Romania

Earned a CACHE Level 2 qualification in Caring for Children and Young People.

Completed a Level 2 qualification in English Language and Literature.