Amy Kleist
@amykleist
I grow enterprise healthcare accounts through strategic partnerships, product insights, and AI-powered customer success.
United StatesWhat I'm looking for
At CenTrak, I own the strategic roadmap and growth trajectory for complex enterprise healthcare accounts, building C-suite partnerships across multi-facility hospital systems. I've sustained 95% retention while growing expansion revenue 15% annually across a multimillion-dollar portfolio.
I lead Executive Business Reviews and joint business plans centered on ROI, risk mitigation, clinical workflows, and operational priorities. As the Voice of the Customer, I translate user needs and product gaps into actionable roadmap insights, while managing live EPIC EHR, Rauland Responder, and CMMS integrations.
I've also founded Blossom Wellness, where I own product lifecycle strategy and built an AI-driven intake and evaluation workflow that reduced review time by more than 85%. Across healthcare technology, wellness, training, and operations, I focus on workforce safety, compliance, adoption, and lasting value.
Experience
Work history, roles, and key accomplishments
Founder & CEO
Blossom Wellness
Jan 2025 - Present (1 year 7 months)
Owns end-to-end product lifecycle for a wellness technology platform, defining requirements and partnering with external developers. Built an AI-driven workflow reducing review time by over 85% and developing strategic partnerships with wellness practitioners.
Sr. Customer Success Manager
CenTrak (Halma Holdings)
Jan 2018 - Present (8 years 7 months)
Owns strategic roadmap and growth for complex healthcare accounts, leading executive relationships and co-creating joint business plans. Serves as Voice of the Customer, synthesizing user needs into product insights, and manages live integrations with EPIC EHR and multi-vendor platforms.
CEO & Holistic Practitioner
Happy Whole You
Jan 2021 - Dec 2023 (2 years 11 months)
Founded and scaled a client-facing healthcare services business, driving revenue growth and retention. Propelled revenue by 35% YoY, sustained 85% client retention, and forged referral partnerships channeling 40% of new client acquisitions.
Training & Support Representative / Sales Assistant
Allied Communications Inc & Systems Electronics Inc.
Jan 2013 - Dec 2018 (5 years 11 months)
Led healthcare technology deployments at 20+ sites, ensuring compliance and training. Delivered training programs securing 95% staff adoption within 90 days and bolstered sales by $1.2M through technical consultations.
Education
Degrees, certifications, and relevant coursework
Positive Intelligence
Certification, Coaching
2022 - 2022
Certified as a Positive Intelligence Coach in 2022.
Trinity School of Natural Health
Certification, Holistic Health
2022 - 2022
Certified Natural Holistic Health Practitioner from Trinity School of Natural Health in 2022.
University of North Carolina
Certificate, Leadership
2014 - 2014
Leadership Certificate from the University of North Carolina in 2014.
Wake Technical Community College
Certification, Nursing
2010 - 2010
CNA Certification from Wake Technical Community College in 2010.
Western Michigan University
Bachelor of Science, Public Health
Bachelor of Science degree from Western Michigan University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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