@lilliealdrich
I streamline administrative operations, payment processes, customer support, and scheduling workflows using CRM, backend systems, and Excel.
United StatesAt Elite Merchant Solutions, I managed daily administrative operations, coordinated terminal-expense budgets, and processed payment transactions while investigating issues through CRM and backend systems.
I've also supported customers, sales, client accounts, and claims processing at Paramount Builders, State Farm, and Big Lots. I designed an Excel scheduling solution that reduced appointment conflicts and improved communication through live feedback.
Work history, roles, and key accomplishments
Elite Merchant Solutions
Jul 2023 - Jul 2025 (2 years)
Managed daily administrative operations and supported staff. Handled payment transactions, budget management, and troubleshooting of terminal setup issues.
Big Lots
Sep 2018 - Nov 2022 (4 years 2 months)
Promoted and sold furniture products to meet sales targets. Assisted customers with product selection and purchasing, and supported warehouse operations.
Paramount Builders, Inc
Nov 2021 - Oct 2022 (11 months)
Managed customer inquiries and provided service solutions. Supported sales efforts and designed a temporary scheduling solution in Excel to reduce appointment conflicts.
Provided administrative support and managed client accounts. Assisted with insurance policy inquiries and claims processing.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
High school diploma from Camden High School.
Certificate, Computer Science
Computer Science course from HarvardX, expected completion in August 2026.
Software and tools used professionally
United StatesYou can contact Lillie and 90k+ other talented remote workers on Himalayas.
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