Amy Chavez
@amychavez
Versatile Engagement Specialist with expertise in healthcare and customer service.
What I'm looking for
I am a dedicated Engagement Specialist with over five years of experience in healthcare and customer service. My expertise lies in remote patient engagement, appointment scheduling, and insurance verification, which has significantly enhanced member satisfaction. I pride myself on my bilingual communication skills and my ability to resolve technology-related issues efficiently.
Throughout my career, I have worked in various roles that have honed my skills in direct care and patient services. I have a strong commitment to delivering high-quality support in fast-paced environments while ensuring compliance with healthcare regulations. My experience includes working with diverse patient populations and providing compassionate care tailored to individual needs.
Experience
Work history, roles, and key accomplishments
Engagement Specialist
Carenet Healthcare Services
Mar 2021 - Present (4 years 4 months)
Updated and confirmed patient appointments, ensuring accurate scheduling and patient flow. Verified insurance and payment information, advising patients on exam details and managing various administrative duties.
Customer Service Advocate
ResultsCX
Oct 2024 - Present (9 months)
Provided comprehensive member services as a Medicare agent, handling billing and payment processing. Utilized problem-solving skills to resolve technology issues and provided essential insurance information to members.
Provider
Friendly Care Primary Home Care
Dec 2020 - Present (4 years 7 months)
Provided essential home care services including light housekeeping, cooking, and feeding assistance. Supported patients in maintaining a comfortable and healthy living environment.
CNA - Certified Nursing Assistant
Hands of Angels Homecare
Dec 2020 - Present (4 years 7 months)
Assisted bed-bound patients with transfers to wheelchairs and beds, ensuring their safety and comfort. Provided essential feeding assistance and personal care.
Home Health Nurse
Excellent Nursing Care PC
Jan 2020 - Present (5 years 6 months)
Assisted patients with their everyday essentials, providing direct care and support. Focused on improving the daily lives of individuals requiring home health assistance.
Home Health Aide (HHA)
Star of Life Home Care Services
Oct 2018 - Present (6 years 9 months)
Delivered home health aide services, assisting patients with daily needs. Focused on providing compassionate and effective support in a home setting.
Caregiver/Companion
Bee First Home Care
Jan 2018 - Present (7 years 6 months)
Provided comprehensive care for patients, including general housekeeping duties. Ensured the well-being and comfort of individuals under care.
Caregiver/Personal Assistant
Estrella Provider Services
Jan 2016 - Present (9 years 6 months)
Assisted patients with exercises, light housekeeping, cooking, and transfers to and from wheelchairs and beds. Provided comprehensive personal care including bathing.
Customer Service Assistant
HEB
Dec 2015 - Present (9 years 7 months)
Worked in the bakery as a cake decorator and assisted customers with bagging groceries. Managed push carts to maintain store organization and customer convenience.
Housekeeper/Front Desk
AmerikSuites
Jun 2013 - Present (12 years 1 month)
Performed housekeeping duties to maintain cleanliness and order within the hotel. Also managed front desk responsibilities, assisting guests with check-ins and inquiries.
Home Health Care Aide
Friendly Home Care Services
Apr 2013 - Present (12 years 3 months)
Provided patient care services in a home setting, focusing on the well-being of individuals. Assisted with various aspects of daily living to ensure patient comfort.
Sales Representative/Customer Service
Direct TV Call Center
Dec 2012 - Present (12 years 7 months)
Handled inbound and outbound calls as a sales representative, focusing on customer service and sales. Engaged in networking to promote services and resolve customer issues.
Hostess
Coyote Creek Steakhouse
Dec 2010 - Present (14 years 7 months)
Greeted and seated guests, managing reservations and table assignments. Ensured a positive dining experience for all patrons.
Front Desk Associate
Monterrey Inn
Dec 2010 - Present (14 years 7 months)
Managed front desk duties, including guest check-ins, reservations, and inquiries. Ensured a smooth and welcoming experience for all hotel guests.
Education
Degrees, certifications, and relevant coursework
Nixon High School
High school or equivalent, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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