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Open to opportunities

Amy Chavez

@amychavez

Versatile Engagement Specialist with expertise in healthcare and customer service.

United States
Message

What I'm looking for

I am looking for a role that values patient engagement and offers opportunities for growth in healthcare.

I am a dedicated Engagement Specialist with over five years of experience in healthcare and customer service. My expertise lies in remote patient engagement, appointment scheduling, and insurance verification, which has significantly enhanced member satisfaction. I pride myself on my bilingual communication skills and my ability to resolve technology-related issues efficiently.

Throughout my career, I have worked in various roles that have honed my skills in direct care and patient services. I have a strong commitment to delivering high-quality support in fast-paced environments while ensuring compliance with healthcare regulations. My experience includes working with diverse patient populations and providing compassionate care tailored to individual needs.

Experience

Work history, roles, and key accomplishments

RE

Customer Service Advocate

ResultsCX

Oct 2024 - Present (9 months)

Provided comprehensive member services as a Medicare agent, handling billing and payment processing. Utilized problem-solving skills to resolve technology issues and provided essential insurance information to members.

FC

Provider

Friendly Care Primary Home Care

Dec 2020 - Present (4 years 7 months)

Provided essential home care services including light housekeeping, cooking, and feeding assistance. Supported patients in maintaining a comfortable and healthy living environment.

EP

Home Health Nurse

Excellent Nursing Care PC

Jan 2020 - Present (5 years 6 months)

Assisted patients with their everyday essentials, providing direct care and support. Focused on improving the daily lives of individuals requiring home health assistance.

SS

Home Health Aide (HHA)

Star of Life Home Care Services

Oct 2018 - Present (6 years 9 months)

Delivered home health aide services, assisting patients with daily needs. Focused on providing compassionate and effective support in a home setting.

ES

Caregiver/Personal Assistant

Estrella Provider Services

Jan 2016 - Present (9 years 6 months)

Assisted patients with exercises, light housekeeping, cooking, and transfers to and from wheelchairs and beds. Provided comprehensive personal care including bathing.

HE

Customer Service Assistant

HEB

Dec 2015 - Present (9 years 7 months)

Worked in the bakery as a cake decorator and assisted customers with bagging groceries. Managed push carts to maintain store organization and customer convenience.

AM

Housekeeper/Front Desk

AmerikSuites

Jun 2013 - Present (12 years 1 month)

Performed housekeeping duties to maintain cleanliness and order within the hotel. Also managed front desk responsibilities, assisting guests with check-ins and inquiries.

FS

Home Health Care Aide

Friendly Home Care Services

Apr 2013 - Present (12 years 3 months)

Provided patient care services in a home setting, focusing on the well-being of individuals. Assisted with various aspects of daily living to ensure patient comfort.

MI

Front Desk Associate

Monterrey Inn

Dec 2010 - Present (14 years 7 months)

Managed front desk duties, including guest check-ins, reservations, and inquiries. Ensured a smooth and welcoming experience for all hotel guests.

Education

Degrees, certifications, and relevant coursework

NS

Nixon High School

High school or equivalent, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further education and professional development.

Tech stack

Software and tools used professionally

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Amy Chavez - Engagement Specialist - Carenet Healthcare Services | Himalayas