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Amry MarwaAM
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Amry Marwa

@amrymarwa

Customer service development director at M75, shaping strategic prospecting and operational roadmaps.

Tunisia
Message

At M75, I analyze client requirements, define strategic objectives, and structure operational roadmaps for customer service development and sales operations. I also drive and optimize strategic prospecting campaigns.

At ACM Canada, I managed complex client accounts, tracked deliverables and KPIs, and implemented Zoho Project and CRM tools to streamline communication between clients and executive leadership. I also handled operational risks and escalations.

My work has included organizational strategy consulting at PG Arpentage and a doctoral research project in management sciences at FSEG Sfax and Sherbrooke University School of Management. I use qualitative and quantitative methods to analyze complex data and develop optimization solutions.

Experience

Work history, roles, and key accomplishments

FM
Current

Ph.D. Candidate / Researcher in Management Sciences

FSEG Sfax & Sherbrooke University School of Management

Jan 2018 - Present (8 years 9 months)

Conducting a major doctoral research project with strategic planning and methodological rigor. Applying advanced qualitative and quantitative data analysis to extract actionable insights.

RD

Operational Planning & Client Relations Specialist

RDV.Net

Jan 2015 - Dec 2019 (4 years 11 months)

Managed high-volume schedules and strategically prioritized incoming requests to optimize intake rates. Handled emergency situations and real-time problem-solving under pressure.

Education

Degrees, certifications, and relevant coursework

FS

FSEG Sfax

Ph.D., Marketing

2018 -

Pursuing a Ph.D. in Marketing/Management, including a 5-month doctoral research stay at Sherbrooke University, Canada.

MF

Média Formation

Certification, Web Development & Web Marketing

2020 - 2021

Completed a certification in Web Development and Web Marketing.

IS

IHEC Sfax

Research Master's Degree, Marketing

2015 - 2017

Earned a Research Master's degree in Marketing.

IS

IHEC Sfax

Professional Master's Degree, Entrepreneurship & International Development

2013 - 2015

Earned a Professional Master's degree in Entrepreneurship and International Development.

FM

FSEG Mahdia

Bachelor's Degree, Applied Web Marketing

2009 - 2012

Earned a Bachelor's degree in Applied Web Marketing.

Tech stack

Software and tools used professionally

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