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Mohamed Belhaj Ali

@mohamedbelhajali

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Experienced Operations Manager skilled in optimizing business processes.

Tunisia

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What I'm looking for

I am looking for a role that values innovation and teamwork, where I can further develop my skills in operations management and contribute to organizational success.

I am an experienced Operations Manager with a robust background in managing large-scale customer service and business operations. My expertise lies in process optimization, team leadership, and performance management. I leverage data-driven strategies to enhance efficiency and customer satisfaction, ensuring that business objectives are met with precision.

Currently, I oversee mass operations at Intelcia, where I implement performance strategies to optimize efficiency and service quality. My previous role as Business and Operations Manager at DirectLines Group UMANLINK allowed me to coordinate operations effectively, manage cross-functional teams, and drive revenue growth while maintaining high operational standards. I am passionate about fostering team engagement and enhancing process automation for improved productivity.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Intelcia

Jun 2024 - Present (1 year 1 month)

Oversee mass operations and ensure seamless execution of business processes. Implement performance strategies to optimize efficiency and service quality. Manage large-scale teams, driving engagement and operational effectiveness.

Operations Management Process Optimization Performance Management Team Leadership Business Incubation Workflow Optimization Process Automation Quality Efficiency Improvement

Business And Operations Manager

DirectLines Group UMANLINK

Oct 2021 - Jun 2024 (2 years 8 months)

Coordinated operations, ensuring alignment with business objectives and KPIs. Managed cross-functional teams to optimize service delivery and customer satisfaction. Piloted revenue growth strategies while maintaining high operational standards.

Operations Coordination KPIs Cross Functional Team Leadership Service Delivery Customer Satisfaction Revenue Communication Strategic Planning

Consultant

Profil NOVA

Conduct behavioral analysis to identify strengths and development areas. Transform human factors into success factors for individuals, teams, and companies.

Human Factors Talent Development Organizational Development Consulting Development Areas Performance Improvement

Team Leader

DirectLines Group UMANLINK

May 2019 - Oct 2021 (2 years 5 months)

Led a team of activity coordinators, ensuring quality and efficiency in service execution. Developed and implemented training programs to enhance team performance. Monitored KPIs and optimized workflows to drive operational improvements.