ibtissem Mzoughi

Founded an independent consulting business focused on customer service and customer experience support. Provided customer service consulting and support in a SaaS environment, primarily for TravelWifi, a US-based client.

Promoted to manage a team of 15 employees and oversee high-profile corporate accounts, VIP contracts and healthcare plans for major international clients. Managed client accounts including African Development Bank, World Food Programme (WFP), Engie, Action Against Hunger, Perenco and French Development Agency (AFD).

Supervised team members, communicated objectives and deadlines, monitored performance metrics and supported policy compliance. Assisted with recruitment and onboarding, trained staff, assigned tasks and provided ongoing guidance to improve team output.

Managed physician survey responses for UK-based healthcare research projects and coordinated the UK physician panel. Tracked daily progress, monitored deadlines and followed up on outstanding surveys to meet project targets.

Taught English courses tailored to audiovisual and multimedia students, developing language skills for industry-specific contexts. Assisted international students during enrollment and helped them transition into academic life.

Managed the Alibaba B2B platform to support international trade and online business growth. Coordinated communication between departments to improve operations and streamline workflows.

Managed incoming customer calls, addressed inquiries and delivered clear, professional information in a fast-paced call-centre environment. Made outbound calls to prospect potential clients for CIC, a French company, supporting lead generation.

Bachelor Degree in English Literary Studies.

High School Diploma in Art Section.