SMSamir Mahjoub
@samirmahjoub
Experienced CRM sales specialist with a strong management background.
TunisiaWhat I'm looking for
With over a decade of experience in management and sales, I have honed my skills in leading teams and optimizing processes across various sectors. Currently, I serve as a CRM Sales Specialist at National Pen, where I leverage my expertise to drive customer engagement and sales growth.
Previously, I managed a language school, overseeing operations and staff training while ensuring high-quality service delivery. My journey also includes roles as an agency manager and operations manager, where I successfully implemented lean management projects and improved production processes. My multilingual capabilities in Arabic, French, and German complement my professional skills, allowing me to communicate effectively in diverse environments.
Experience
Work history, roles, and key accomplishments
CRM Sales Specialist
National Pen
Aug 2023 - Present (1 year 10 months)
Currently working as a CRM Sales Specialist, focusing on customer relationship management and sales strategies to enhance client engagement and retention.
Manager
EDUCLASSE SUARL
May 2019 - Jul 2023 (4 years 2 months)
Managed a language school, overseeing operations, leading a small team, conducting employee evaluations, and providing training sessions.
Agency Director
Getusion Conseil
May 2017 - Apr 2019 (1 year 11 months)
Led the agency, managing operations and ensuring quality service delivery while overseeing client projects and team performance.
Operations Manager
Getusion Group
Jun 2016 - May 2017 (11 months)
Responsible for analyzing production processes, managing service levels, and implementing Lean Management projects to enhance operational efficiency.
Translation Department Manager
Getando
Mar 2015 - May 2016 (1 year 2 months)
Managed the translation department, overseeing project planning, quality assurance, and client communication for translation services.
Co-Founder & Managing Partner
Eagle Vision Consulting
Jan 2014 - Jan 2015 (1 year)
Co-founded a consulting firm specializing in call center operations for wine sales, focusing on business development and client acquisition.
Supervisor & Production Manager
WV-Group
Jan 2013 - Jan 2014 (1 year)
Supervised production processes in a call center, ensuring efficient operations and high-quality service delivery.
Freelance Translator & Language Trainer
Self Employed
Oct 2010 - Jan 2012 (1 year 3 months)
Provided freelance translation and language training services, specializing in French, Arabic, and German languages.
Education
Degrees, certifications, and relevant coursework
JMJohannes Gutenberg University Mainz
Bachelor of Arts, Linguistics
2004 - 2010
Studied German as a B-language and French as a C-language, with Arabic as a native language. Focused on economics as an elective subject.
CMCarl Duisberg Centre Mannheim
Certificate, Language Studies
2003 - 2004
Studied German as a foreign language in preparation for the TestDaF.
Institut Supérieur des Sciences Humaines de Tunis
Abitur, Literature
1999 - 2002
Completed studies in English literature, culminating in the Abitur with a focus on literature.
Tech stack
Software and tools used professionally
Availability
Location
TunisiaAuthorized to work in
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