At CarthageTransfert, I mapped core operational workflows from scratch during the company launch and drafted specifications connecting the internal ERP system with partner APIs and onboarding applications.
I deployed a centralized ticketing system with automated request routing, established data-entry standards, and modeled operational databases. I also managed the Data Entry team and supported team members as they adopted digital tools.
At FoodoMarket, I structured the ticketing taxonomy in HubSpot CRM and redesigned support workflows. This contributed to a 38% reduction in dispute rates within four months and a resolution rate above 95% under three days.
Across my other roles, I implemented international lead-capture processes, supported a startup launch, and analyzed credit risk and collections. I focus on translating business needs into clear specifications, improving processes, and using operational data to track performance.
