Open to opportunities

Roushan Raafat

@roushanraafat

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Experienced operations and business administration professional with 15 years expertise.

Egypt

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What I'm looking for

I am looking for a role that values strategic thinking and fosters team collaboration.

With over 15 years of experience in operations and business administration, I have honed my skills primarily in the hospitality industry. My journey has equipped me with a robust understanding of sales, operations management, and customer success. I excel in managing diverse teams, streamlining operational processes, and enhancing customer satisfaction. My proficiency in financial reporting, strategic planning, logistics, and virtual assistance has been pivotal in driving organizational success.

In my recent role as Onboarding and Operations Manager at Dish’d, I oversee the onboarding processes for franchise partners and suppliers, ensuring operational challenges are addressed promptly. My previous experience as a Customer Success Manager at ClooperApp allowed me to enhance client satisfaction through strategic planning and effective logistics management. I am known for my innovative problem-solving abilities, strong leadership skills, and adaptability in fast-paced environments, which I believe are essential for any organization aiming for growth and excellence.

Experience

Work history, roles, and key accomplishments

Current

Onboarding and Operations Manager

Current

Dish’d

Sep 2023 - Present (1 year 9 months)

Oversee onboarding processes for franchise partners and suppliers, manage operational challenges, and generate financial reports including invoices and bank reconciliations.

Onboarding Operations Management Financial Reporting Problem Solving Team Management

Customer Success Manager

ClooperApp

May 2023 - May 2024 (11 months)

Enhanced client satisfaction by addressing operational challenges, coordinating strategic planning, and managing logistics and corporate events to support business growth.

Customer Success Strategic Planning Logistics Event Coordination Problem Solving

Director of Operations

The Littlest Lamb

Jan 2022 - May 2023 (1 year 4 months)

Supervised HR, finance, logistics, marketing, purchasing, and fleet management while implementing strategic initiatives to optimize operations and performance.

Operations Management HR Management

Scholarship Officer

Egyptian Education Foundation

Jan 2020 - May 2023 (3 years 4 months)

Administered scholarship programs, ensuring compliance and effective communication with stakeholders.

Compliance Communication Program Management Problem Solving

Executive Assistant to Executive Director

The Littlest Lamb

Jan 2020 - Jan 2022 (2 years)

Provided comprehensive administrative and logistical support, managed travel arrangements, event planning, and project coordination.

Administrative Support Event Planning Project Coordination Communication Problem Solving

Operations Manager

The Littlest Lamb

Nov 2019 - Jan 2022 (2 years 2 months)

Oversaw daily operations, including budget management and project execution, ensuring efficiency and effectiveness in all processes.

Operations Management Budget Management Team Leadership Problem Solving

Senior Sales Manager - Events Booking Center

JW Marriott Hotel

Jan 2017 - Nov 2019 (2 years 10 months)

Managed sales operations for events, focusing on client relationships and maximizing revenue through effective sales strategies.

Sales Management Event Planning Negotiation

Sales Manager

Marriott Hotels Chain

Jan 2011 - Jan 2017 (6 years)

Responsible for driving sales growth and managing client accounts within the hotel chain, ensuring high levels of customer satisfaction.

Sales Growth Customer Satisfaction Negotiation Team Leadership

Education

Degrees, certifications, and relevant coursework

University of Pennsylvania

Undergraduate Certificate, Professional Writing

2021 - 2023

Grade: 3.57

Completed an online undergraduate certificate in Professional Writing, focusing on market research, business correspondence, forecasting, and analysis.