At Vivenns Global Pvt. Ltd., I lead international online B2C sales operations with a team of 15. I built the India sales team from scratch, hiring and training all 15 members.
I designed training on product knowledge, CRM usage, and sales techniques, and created product brochures and sales-ready reckoners. I also worked with the CRM team to redesign the system for better usability.
At UpGrad Campus, I managed 10 sales representatives and achieved 86% average target overachievement across four quarters. I introduced a structured sales process that improved conversion to 3%.
Earlier, at Jigsaw Academy and Great Learning, I counseled prospective learners, supported enrollment and business development, and exceeded sales and enrollment targets. At UpGrad Campus, I used LeadSquared and Excel to maintain 90% forecast accuracy.
