AMREEK SINGH
@amreeksingh
Chargeback collections leader and process-improvement specialist in travel.
IndiaWhat I'm looking for
I am an experienced collections and process-improvement professional with over 22 years in travel, BPO and customer-relationship roles, trained as a Lean Six Sigma Black Belt. I specialize in chargeback recovery, process development and team building, having worked with Mondee.com, LBF Travel, Viva Holidays and Fareportal.
At Mondee/LBF I developed and ran chargeback collections processes, saving over USD 2 million and delivering peak monthly recoveries of USD 80,000, and I have built teams and training assets from scratch. Previously I trained 600+ agents on Sabre and Amadeus GDS and led transition teams of 20–25 agents while managing performance, retention and quality.
I bring strong skills in process improvement, training and documentation, stakeholder communication and operational leadership, with a track record of cost savings, automation advocacy and creating high-performance cultures focused on measurable results.
Experience
Work history, roles, and key accomplishments
MOCollections Executive
Mondee
Apr 2016 - Present (9 years 6 months)
Managed chargeback collections, recovering over USD 2 million and achieving a highest single-month saving of USD 80,000; developed processes to recover double refunds and lost chargebacks.
General Manager
Viva Holidays
Nov 2014 - Oct 2015 (11 months)
Led hiring, training, quality, sales and operations for a UK-based travel BPO, improving FCR and reducing hiring and transport costs while driving product design and automation initiatives.
Transition Mentor
Fareportal India
Mar 2007 - Jan 2014 (6 years 10 months)
Led transitions and training programs, managing a team of 20–25 agents and training over 600 agents across Sabre and Amadeus GDS, improving performance, retention and service metrics.
Operations Executive
IBM Daksh
Nov 2004 - Mar 2007 (2 years 4 months)
Operated customer service and reservation processes for airlines, earned multiple quality awards and issued over 10,000 Delta tickets after completing airline reservation training.
Front Office Assistant
Trident Hilton
Jan 2004 - Nov 2004 (10 months)
Managed front office activities and independently handled shifts, ensuring guest service standards and efficient check-in/check-out operations.
Business Centre Assistant
Le Meridien
Mar 2003 - Jan 2004 (10 months)
Supported business centre operations, providing administrative and guest support services to corporate and leisure guests.
Education
Degrees, certifications, and relevant coursework
IIMT
Diploma in Front Office Management, Hospitality / Front Office Management
Completed a Diploma in Front Office Management from IIMT, Chennai.
UDUniversity of Delhi
Bachelor of Commerce (Honors), Commerce
Completed B.Com. (Honors) from the University of Delhi, graduating in 2000.
IMIndian Institute of Tourism and Travel Management
Amadeus Certification, Travel and Tourism / Reservation Systems
Completed Amadeus certification through IITTM (Indian Institute of Tourism and Travel Management), New Delhi.
Advance Innovation Group (AIG), Noida
Lean Six Sigma Black Belt, Process Improvement / Quality
2014 - 2014
Completed Lean Six Sigma Black Belt certification from Advance Innovation Group (AIG), Noida in May 2014.
Availability
Location
IndiaAuthorized to work in
Job categories
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