A remote leadership role in process excellence and finance transformation. Fix the process first, then automate it. Lean Six Sigma Black Belt with 15+ years and $57M+ in measurable impact, with AI adoption and governance built into live operations.
SS
Open to opportunities
Sathish Susai
@sathishsusai1
Process excellence and finance transformation leader. Fixes the process first, then automates it. $57M+ impact. Lean Six Sigma Black Belt.
IndiaWhat I'm looking for
Fixes the process first. Then automates it. 15+ years across six global organisations. 10 transformation programmes. $57M+ in measurable business impact. $43M+ recovered into working capital.
Most recently: H&R Block, Inc., through Softnotions Technologies. Cut the approval cycle for AI and technology requests by up to 97% on the low-risk path, from a 17-week baseline. Built 8 AI agents on Microsoft Copilot Studio: 7 reviewer-function, 1 requester-facing.
Transformation. Up to 50% capacity created in a 236-person collections organisation at Iron Mountain.
Automation. 65+ custom AI assistants in live production. Three systems consolidated into one synced view.
Time and cost saving. Reporting preparation cut 75%. Productivity up 25–40%. 12 planned hires avoided at XPO.
More profit. $10M of revenue leakage identified and corrected at XPO. $4M of bad debt recovered.
Lean Six Sigma Black Belt. Certified AI-Powered Lean Six Sigma Implementation Expert, Six Sigma Academy Amsterdam, April 2026. 14 awards plus the chief executive’s appreciation. Trained 7 Black Belts at Iron Mountain. Coached 70+ professionals at XPO.
Availability: US East Coast hours, and other global time zones based on project need.
Sathish specialises in: enterprise and finance transformation · process excellence · AI adoption and governance · intelligent automation · Lean Six Sigma inside finance · offshore shared services and global capability centres · Order-to-Cash · DMAIC · ADKAR change management · KPI frameworks · Microsoft Copilot Studio · Power BI · Oracle Cloud · Salesforce · SAP · HighRadius
Experience
Work history, roles, and key accomplishments
Current
Deployed to H&R Block, Inc.
Up to 97% faster approvals for AI and technology requests on the low-risk path, from a 17-week baseline.
8 AI agents on Microsoft Copilot Studio: 7 reviewer-function, 1 requester-facing.
4,583 submissions analysed.
Black Belt Manager, AI & Order-to-Cash Transformation. Deployed to Iron Mountain.
Up to 50% capacity created in a 236-person collections organisation. $900M receivables portfolio.
65+ custom AI assistants in live production.
7 Black Belts trained.
Senior Specialist, Order-to-Cash Transformation.
$25M cleared from a $50M portfolio in 12 months. DSO down up to 40%. Aging improved up to 50%.
60% fewer billing and pricing disputes. $10M of revenue leakage identified and corrected.
25–40% productivity gain from generative AI, Excel VBA and HighRadius. 70+ professionals coached.
Global Credit Control Supervisor, Centre of Excellence.
$10M of 2+ year-old disputes cleared in 90 days on $20M of cruise key accounts.
$10M recovered from the $30M small and medium enterprise book. A 33% recovery rate.
26-member global team built and led across 48 divisions. First KPI framework across all 48.
$8M recovered from a $15M aged North America portfolio. A 53% recovery rate.
8 consecutive quarters at or above target. 98% credit cleanup on aged accounts.
Two Agile programmes: bad debt down 95%. 100% of unallocated payments cleared.
Collections workflows automated across SAP and GetPaid.
DF
Process Associate, Order-to-Cash Finance & Accounting.
Owned the Canada receivables portfolio, air and ocean.
Collections up 45%. Unapplied cash down 40%.
Master Bills of Lading and House Air Waybills audited for billing discrepancies.
Financial Associate, Finance Operations
Nov 2015 - Apr 2018 (2 years 5 months)
Ran the Canada receivables process: transaction processing, reconciliation, credit and collections.
The process transitioned directly to DHL Global Forwarding in April 2018, with ownership unbroken.
AT
Customer Support Officer
Allsec Technologies
Jul 2014 - Sep 2015 (1 year 2 months)
Managed UK credit card collections averaging 100 calls/day and contributed to Quality Control by training collectors on compliance and call quality to improve recovery rates.
YA
Business Owner
Yes Advisory
Oct 2011 - Jun 2014 (2 years 8 months)
Owned and operated an insurance sales and marketing business, responsible for client acquisition, product research, and revenue generation.
EC
Research Scholar
ERI Loyola College
Aug 2007 - Aug 2011 (4 years)
Entomology Research Institute, Loyola College.
143 peer-reviewed citations.
Research training in design of experiments, regression and hypothesis testing.
Education
Degrees, certifications, and relevant coursework
Bharathidasan University
Master of Science, Biotechnology
2005 - 2007
Completed Master of Science at Bharathidasan University in 2007.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Social media
Job categories
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