Sathish Susai
@sathishsusai1
AR leader delivering faster cash, reduced disputes, and AI-driven collections efficiency.
IndiaWhat I'm looking for
I am an AR Senior Specialist with 10+ years managing global collections, training teams, and supervising remote operations across USA, Canada, UK, APAC, Europe, and the Middle East. I have managed multi-regional portfolios worth $120M+, led transitions including a $50M portfolio move, and cleared $25M in 12 months while resolving recurring disputes and fixing major revenue leakage.
I build high-performing teams and processes—training 70+ members, mentoring collectors, and managing teams of 26 remotely. I leverage AI and automation (Excel Macros, SAP, Salesforce, HighRadius, Looker) to boost productivity 5–10x, drive down DSO by 50% on new portfolios, and deliver measurable reductions in bad debt and unallocated payments.
Experience
Work history, roles, and key accomplishments
XPManaged five 3PL portfolios of 250+ US clients (20–30K invoices), cleared $25M in 12 months and completed a $50M portfolio transition to India while resolving recurring disputes worth $3M/month.
Global Credit Control Supervisor
Inchcape Shipping Services
Feb 2022 - Aug 2022 (6 months)
Directed a 26-member remote AR team, implemented SOP improvements, and closed $10M of 2-year-old disputes in 3 months while improving DSO and collections KPIs.
MAAR Analyst
Maersk
Sep 2019 - Feb 2022 (2 years 5 months)
Managed collections and reconciliations for US & Canada clients, promoted self-service portal adoption, and led two Agile projects that reduced bad debt by 95% and cleared unallocated payments.
DFProcess Associate – Collections
DHL Global Forwarding
Nov 2015 - Jul 2019 (3 years 8 months)
Managed Canada AR portfolio for air and ocean shipments, conducted credit analysis and DSO evaluations, resolved escalations within 24 hours and exceeded AR targets resulting in dual performance hikes.
Customer Support Officer
Allsec Technologies
Jul 2014 - Sep 2015 (1 year 2 months)
Managed UK credit card collections averaging 100 calls/day and contributed to Quality Control by training collectors on compliance and call quality to improve recovery rates.
Business Owner
Yes Advisory
Oct 2011 - Jun 2014 (2 years 8 months)
Owned and operated an insurance sales and marketing business, responsible for client acquisition, product research, and revenue generation.
Research Scholar
ERI Loyola College
Aug 2007 - Aug 2011 (4 years)
Conducted research and developed a plant-based mosquito repellent, publishing findings in an international journal.
Education
Degrees, certifications, and relevant coursework
BUBharathidasan University
Master of Science, Science
Completed Master of Science at Bharathidasan University in 2007.
UMUniversity of Madras
Bachelor of Science, Science
Completed Bachelor of Science at the University of Madras in 2005.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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