Amolemo Nkwe
@amolemonkwe
Store Sales Assistant at Cell City, selling BTC products and services after increasing Orange sales targets by 16%.
BotswanaWhat I'm looking for
At Cell City – BTC Jwaneng, I serve customers, advise them about BTC products and services, and handle sales enquiries and complaints. I also track transactions and report discrepancies.
At Cell City – Orange Gaborone, I promoted and sold Orange Botswana products and services and used iVend Management Console, iVend Retail Point of Sale, and Kaabumobile. I improved sales targets by 16% in the last quarter of 2023 and increased the November 2023 Black Friday sales margin by 32%.
Earlier, I worked in customer care at DIRECTBPO and as a Lifestyle and News Reporter at The Nation Newspaper. I also worked as a Junior Information Officer (Intern) at Botswana Press Agency, where I wrote press releases and news stories and covered events.
Experience
Work history, roles, and key accomplishments
Store Sales Assistant
Cell City – BTC Jwaneng
Mar 2024 - Present (2 years 8 months)
Provide exceptional customer service, promote and sell BTC products, handle transactions, and resolve customer inquiries.
Store Sales Assistant
Cell City
Mar 2024 - Present (2 years 8 months)
Provides exceptional customer service, promotes and sells BTC products, and maintains housekeeping standards. Handles transactions, resolves complaints, and cross-sells products.
Store Sales Assistant
Cell City – Orange Gaborone
Aug 2023 - Feb 2024 (6 months)
Promoted and sold Orange Botswana products, managed customer relations, and used CRM software for sales tracking and KYC compliance.
Customer Care Agent
DIRECTBPO
Nov 2018 - Sep 2022 (3 years 10 months)
Handled customer inquiries and complaints, researched issues using CRM tools, and escalated priority issues to management.
Lifestyle and News Reporter
The Nation Newspaper
Jun 2015 - Jul 2016 (1 year 1 month)
Wrote factually correct articles, covered a range of news areas, and managed social media presence for the newspaper.
Junior Information Officer (Intern)
Botswana Press Agency (BOPA)
Dec 2013 - Jun 2015 (1 year 6 months)
Wrote press releases and feature stories, fostered relationships with stakeholders, and covered events of societal interest.
Junior Information Officer
Botswana Press Agency
Dec 2013 - Jun 2015 (1 year 6 months)
Wrote press releases and feature stories, fostered relationships with stakeholders, and covered events. Covered the 2nd Gaborone 2014 Africa Youth Games and had articles published on allAfrica.com.
News Reporter (Attachment)
Kanye Department of Information Services
Nov 2012 - Jan 2013 (2 months)
Wrote press and news releases, covered council and kgotla meetings, and gathered information for stories.
News Reporter
Kanye Department of Information Services
Nov 2012 - Jan 2013 (2 months)
Wrote press and news releases, covered council and kgotla meetings, and interviewed sources. Evaluated news leads and developed story ideas.
Education
Degrees, certifications, and relevant coursework
Botswana Institute of Banking and Finance
Certificate in Banking and Finance, Banking and Finance
Currently pursuing a Certificate in Banking and Finance at the Botswana Institute of Banking and Finance.
Botswana Institute of Banking and Finance
Certificate, Banking and Finance
Currently pursuing a Certificate in Banking and Finance at the Botswana Institute of Banking and Finance.
Alternative Professional Qualifications Institute
Certificate in Customer Experience (CX1), Customer Experience
Certificate in Customer Experience (CX1) from the Alternative Professional Qualifications Institute, completed in 2024.
Alternative Professional Qualifications Institute
Certificate, Customer Experience
Certificate in Customer Experience (CX1) from the Alternative Professional Qualifications Institute, completed in 2024.
Insurance Training Institute
Certificate of Proficiency in Long Term Insurance, Long Term Insurance
Certificate of Proficiency in Long Term Insurance from the Insurance Training Institute, completed in 2017.
Limkokwing University of Creative Technology
Bachelor of Arts (Hons), Broadcasting and Journalism
Bachelor of Arts (Hons) in Broadcasting and Journalism from Limkokwing University of Creative Technology, completed in 2013.
Insurance Training Institute
Certificate of Proficiency, Long Term Insurance
Certificate of Proficiency in Long Term Insurance from the Insurance Training Institute, completed in 2017.
St Joseph’s College
Botswana General Certificate of Secondary Education, General Secondary Education
Botswana General Certificate of Secondary Education (BGCSE) from St Joseph’s College, completed in 2008.
Tech stack
Software and tools used professionally
Availability
Location
BotswanaAuthorized to work in
Salary expectations
Job categories
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