Obonetse Moloi

Operated a community tuck shop, acting as an Orange Money and Mukuru agent while selling airtime, electricity and groceries; managed daily transactions and customer service since February 2021.

Served as cashier from January 2018 to January 2021, processing payments, balancing registers, handling refunds/exchanges and providing customer assistance to improve transaction accuracy and service quality.

Worked as cashier from November 2016 to March 2018, processing airtime/electricity sales, FNB cashbacks and customer service tasks while preparing quotations and documentation.

Provided front-of-house service from February 2014 to May 2014, greeting guests, taking orders, serving food and handling phone orders to maintain service standards and customer satisfaction.

Assisted the PR team from 2010 to 2012 managing marketing materials, stakeholder liaison and membership database updates while supporting event budgets and supporter mobilization.

Interned in the PR office from August 2010 to October 2010 assisting at the help desk, handling patient queries and complaints, and supporting media relations and suggestion box management.

Completed an Amadeus novice certificate covering reservation and ticketing system skills.

Completed a Certificate in Cabin Crew focusing on cabin service and safety procedures.

Activities and societies: Public relations activities (student involvement)

Completed an Associate Degree in Creative Technology with studies in creative and technical communication.

Obtained the Botswana General Certificate of Secondary Education.

Completed junior secondary education and obtained the Junior Certificate.