Amogh Badagandi
@amoghbadagandi
ServiceNow consultant delivering scalable ITSM automation, scripting, and analytics solutions.
IndiaWhat I'm looking for
I am a ServiceNow Consultant with three years of hands-on experience designing and delivering ITSM solutions across Incident, Change, Problem, Service Catalog, automation and analytics. I consistently drive measurable business impact—earning the Global Service Delivery Award - Star of Excellence—by building reusable Script Includes, Flow Designer solutions, integrations, and data models that improve efficiency and CSAT.
I specialize in platform optimization, debugging, access controls, AWA configuration, and release management, and I deliver actionable insights through reports and dashboards. I hold ITIL V4 Foundation and multiple ServiceNow micro-certifications, and I focus on creating scalable, maintainable implementations that reduce manual effort and speed resolution.
Experience
Work history, roles, and key accomplishments
ServiceNow Consultant
Microland Limited
Sep 2022 - Present (3 years 6 months)
Delivered scalable ServiceNow ITSM solutions across Incident, Change, Problem, and Service Request modules, achieving a 9.8+ CSAT and reducing manual effort through automation and templates. Implemented AWA routing, integrations, dashboards, and migration processes to improve resolution time and platform reliability.
Education
Degrees, certifications, and relevant coursework
KLE Technological University
Bachelor of Engineering, Engineering
Bachelor of Engineering from KLE Technological University, completed in 2022.
KLE Prerana PU College
Pre-University Certificate, Pre-University
Completed Pre-University education at KLE Prerana PU College, Hubli in 2018.
Chinmaya Vidyalaya, Hubli
High School Certificate, Secondary Education
Completed secondary schooling at Chinmaya Vidyalaya, Hubli in 2016.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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