Open to opportunities

Hemraj Adhikari

@hemrajadhikari

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IT Officer and System Administrator delivering AWS cloud, SaaS operations, and secure IT support at scale.

Nepal

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What I'm looking for

I’m looking for a Cloud Engineer / IT Infrastructure Specialist role in a global or multinational organization where I can automate operations, strengthen security (RBAC/MFA), and deliver reliable cloud and SaaS support with strong SLAs.

I’m a results-driven IT Officer and System Administrator with 4+ years of progressive experience across cloud infrastructure management, SaaS platform administration, end-user support, and IT operations. I consistently maintain 99%+ system uptime while enforcing RBAC and MFA security policies and delivering ITIL-aligned service delivery.

In my recent roles, I’ve administered cloud-based CRM and SaaS platforms for 50+ staff, managed 30+ partner portal integrations with real-time accuracy, and automated operational reporting dashboards that reduced manual overhead by 40%. I also coordinate cross-functional workflows to reduce average ticket resolution time by 25% and provide L1/L2 support with sub-2-hour SLA response times.

I bring hands-on strength across AWS (EC2, IAM, S3, VPC, CloudWatch, Route 53), Microsoft 365, Google Workspace, Active Directory, and endpoint hardening, plus scripting with PowerShell and Bash to streamline delivery. I’m now focused on Cloud Engineer / IT Infrastructure Specialist work where I can build reliable, secure systems and keep operations running smoothly.

Experience

Work history, roles, and key accomplishments

Current

IT Officer

Current

Route 2 Uni International Group

May 2026 - Present (1 month)

Administer cloud-based CRM and SaaS platforms for 50+ staff, enforcing RBAC/MFA and data governance to achieve 100% compliance with internal security standards. Managed 30+ university partner portal integrations, built executive reporting dashboards that reduced manual effort by 40%, and maintained sub-2-hour L1/L2 SLA response times.

CRM Administration SaaS Platform Management RBAC MFA PowerShell SLA Management

Current

Web & Cloud Hosting Specialist

Current

Self-Employed / Freelance

Jan 2021 - Present (5 years 5 months)

Deployed and managed 50+ client websites on AWS EC2 and shared hosting, maintaining hosting uptime SLAs and resolving incidents within agreed windows. Managed DNS (A/CNAME/MX/TXT) and SSL/TLS lifecycles, hardened WordPress against common attacks, and automated backups/migrations with restore drills and sub-2-second load times.

AWS EC2 DNS management SSL TLS Management WordPress Vulnerability Scanning Performance Optimization

IT Officer

Citizen Infotech

Aug 2024 - May 2026 (1 year 9 months)

Owned full-lifecycle CRM administration for 50+ users, reducing data discrepancies by 35% through access governance and data integrity checks. Automated operational and management reporting with PowerShell/Bash (saving 6+ hours/week) and delivered L1/L2 troubleshooting with a 98%+ ticket resolution rate.

CRM Administration Data Governance Access Control PowerShell Bash Scripting IT troubleshooting

IT Support Specialist

Percoid IT Solution

Feb 2022 - Jul 2024 (2 years 5 months)

Provided L1/L2 helpdesk support for 100+ users across hardware, software, OS, and network domains, achieving a 95% first-call resolution rate while meeting SLA targets. Managed Windows endpoints and Windows Server/Active Directory (including GPO and user lifecycle), and supported Microsoft 365 and Google Workspace tenant administration.

Help Desk Support Windows Server Active Directory Patch Management Endpoint Security Microsoft 365 Google Workspace