Ammar Ahmed
@ammarahmed4
IT Associate and System Support Engineer delivering tier 1–3 support and reliable enterprise infrastructure operations.
PakistanWhat I'm looking for
I’m an IT Associate and System Support Engineer with 1.5+ years of hands-on experience managing enterprise IT infrastructure and delivering end-to-end technical support. I install and maintain desktops, laptops, printers, and peripherals while administering user accounts, permissions, and Group Policy Objects (GPOs) through Active Directory.
I support 100+ users with Tier 1–3 help desk coverage, reducing average downtime by 30% and improving ticket resolution time by 35% through streamlined troubleshooting. I also administer Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), manage network services like DNS/DHCP, and help keep network uptime at 99%+ using strong monitoring, backups, and security compliance practices.
Experience
Work history, roles, and key accomplishments
IT Associate
Akram Assurance, Advisory & Tax
Dec 2025 - Present (6 months)
Installed and maintained IT hardware and peripherals, while managing Active Directory user permissions and Group Policy (GPO) changes. Administered Microsoft 365 for 50+ users and troubleshot network connectivity, reducing average downtime by 30%.
IT Support Engineer
Emporium Nishat
Sep 2025 - Dec 2025 (3 months)
Managed and maintained POS (Point of Sale) systems in a high-traffic retail environment, providing Tier 2–3 support to 100+ end users. Reduced average ticket resolution time by 35% and coordinated with vendors for hardware replacements and software licensing renewals.
IT Support Engineer
Techno-Care
Jun 2024 - Aug 2025 (1 year 2 months)
Administered Active Directory (user provisioning, GPOs, and OU management) and monitored network infrastructure including routers, switches, and access points. Maintained DNS and DHCP for 99%+ uptime, deployed virtualized environments, and resolved 40+ support tickets weekly across Tier 1–3 support levels.
Education
Degrees, certifications, and relevant coursework
University Name
Bachelor of Science in Computer Science, Computer Science
In progress and in the final year of a Bachelor of Science in Computer Science (years not provided).
College Name
Associate Degree in Computer Science, Computer Science
Associate degree in Computer Science from College Name in Lahore (years not provided).
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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