sreedevi menon

I’m a Customer Success Manager with 5+ years of experience driving retention, adoption, and expansion across global SaaS and enterprise accounts. I’m known for turning client goals into measurable outcomes—especially by translating risk signals into fast, coordinated action.

In my current role at Allegis Global Solutions, I own the full post-sales lifecycle for a 15+ client portfolio across EMEA, APAC, and US. I redesigned onboarding and implementation workflows to cut average time-to-value by 20%, while improving CSAT through tighter cross-functional coordination and process optimization.

I also protect recurring revenue with proactive health monitoring. By using KPI and SLA dashboards to identify at-risk accounts early, I’ve achieved near-zero churn on managed accounts through proactive health strategies and early-intervention playbooks.

Previously at Amazon, I managed data quality and compliance for global seller accounts and led cross-functional investigations to close high-priority defects, reducing average resolution time by 25% and improving seller trust and satisfaction. At Wipro, I automated reporting workflows and standardized templates to deliver a 15% productivity improvement, and I continue to bring that analytics mindset—using tools like Power BI, SQL, and advanced Excel—to help teams move faster with clearer visibility.