Amitra Dawes
@amitradawes
Customer service professional who de-escalates issues and delivers reliable solutions remotely.
United StatesWhat I'm looking for
I’m a customer service professional with a demonstrated ability to make sound judgments, work independently, and collaborate well in a team. I’m known as a diligent worker and an independent thinker who stays calm while handling concerns.
Since 01/22, I’ve been working as a Customer Service representative for Alorica (Remote), handling customers over the phone, email, and online chat. I maintain and update customer information, de-escalate issues, and provide solutions that fit customer needs.
Earlier, I served as a Supervisor at UPS (06/21-09/22) where I managed a team of 25 employees. I scheduled workdays, monitored time off requests, ensured workstations stayed sanitized, and made sure all health and safety protocols were followed.
My background also includes roles as a Driver for Pizza Hut (07/20-04/21), Customer Service/Head stylist for Levi’s (09/18-07/20), and Administrative Assistant for United Way of Greater Union County (06/18-07/20). I bring experience in customer-facing service, accurate administrative support, Excel-based work, and scanning/organization to keep operations moving.
Experience
Work history, roles, and key accomplishments
Handled customer inquiries via phone, email, and online chat while updating customer information as needed. Worked to de-escalate issues and provide solutions aligned to customer needs.
Managed a team of 25 employees by scheduling workdays and monitoring time-off requests. Ensured workstations were sanitized, health and safety protocols were followed, and merchandise was properly loaded and offloaded.
Provided customer service and deliveries while helping maintain a clean, sanitized dining area. Supported pizza making when deliveries were slow to improve service.
Assisted customers with finding merchandise and helped create an attractive, trend-focused store atmosphere. Processed exchanges and returns and handled payments when customers were ready to purchase.
Administrative Assistant
United Way of Greater Union County
Jun 2018 - Jul 2020 (2 years 1 month)
Populated information on Excel spreadsheets and coordinated with employees regarding time and attendance. Scanned documents to appropriate internal and external departments and supported daily mail sorting and distribution across teams.
Education
Degrees, certifications, and relevant coursework
Florence Darlington Technical College
Forklift Certification, Forklift Certification
2023 -
Activities and societies: Training included Excel, Word, Lotus Notes, SAP, and Microsoft Office 365.
Completed a Forklift Certification at Florence Darlington Technical College in 2023.
Halsey Academy of Finance
High School Diploma, Finance
2016 - 2020
Earned a High School Diploma at Halsey Academy of Finance in Elizabeth, NJ.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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