Amit Mandal
@amitmandal
Brand & VAT specialist focused on process improvement, data-driven decisions, and team leadership.
IndiaWhat I'm looking for
I am a Brand & VAT specialist with multi-year experience in process roles across global service companies, focused on planning smart strategies and delivering measurable results.
I have worked in senior operational roles at Amazon, Wipro and HP, gaining deep experience in process improvement, data analysis, CRM and technical troubleshooting.
I hold a B.Com (Hons.) from Calcutta University and completed ICWAI intermediate studies, which underpin my strengths in interpretation of financial and operational data.
I am passionate about fostering growth, improving processes, encouraging teamwork, and applying strategic, data-driven approaches to drive efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
AMSenior SPS Associate responsible for process excellence and team coordination since 2022, driving operational improvements and mentoring junior staff to meet performance targets.
HIProvided technical support and advanced troubleshooting for hardware and software issues from 2021 to 2022, improving resolution times and customer satisfaction.
AMManaged shipping operations and logistics between 2020 and 2021, optimizing package flow and meeting fulfillment targets while maintaining quality standards.
Senior Process Associate
Wipro
Jan 2015 - Dec 2018 (3 years 11 months)
Performed senior-level process operations and contributed to process improvements across workflows from 2015 to 2018, ensuring timely deliverables and quality compliance.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Calcutta
Bachelor of Commerce (Hons.), Commerce
Completed B.Com (Hons.) at the University of Calcutta, focusing on commerce and accounting fundamentals.
ICWAI (Institute of Cost Accountants of India) / Intermediate
Intermediate (ICWAI), Cost Accounting
Completed the Intermediate level qualification with ICWAI, covering cost accounting and related financial subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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