Open to opportunities

Raj Singh

@alpcatex

Message

Brand manager and German-language client services specialist.Listing and Localisation specialist.

India

Message

What I'm looking for

I seek roles where I can lead vendor and client relationships, use data to boost performance, mentor teams, and drive process improvements in a collaborative, growth-oriented environment.

I am a detail-oriented Brand Manager and German-language client service specialist with seven years of experience managing vendor relationships, analyzing performance metrics, and driving operational improvements at scale. I have led teams, delivered data-driven insights, and coordinated cross-functional efforts to optimize inventory, sales, and customer satisfaction.

My background spans e-commerce brand management, team leadership, process implementation, and technical sales support, with hands-on experience in vendor liaison, customer survey analysis, and quality-improvement initiatives such as Kaizen and Poka-Yoke. I am committed to clear communication, decision-focused problem solving, and delivering timely, measurable results.

Experience

Work history, roles, and key accomplishments

Current

Brand Manager - German

Current

Amazon Development Center

Jul 2023 - Present (2 years 6 months)

Act as liaison between Amazon and EU vendors, resolving issues and improving vendor performance through inventory forecasting and data-driven strategies to drive sales and availability.

Vendor Management Inventory Forecasting Data Analysis Customer Relations Performance Metrics Cross Functional Collaboration Strategic Planning

Team Lead - Client Services

The Human Factor (Tattva)

Apr 2023 - Jun 2023 (2 months)

Analyzed customer feedback to identify trends, prepared reports and communicated insights to management to inform long-term commercial plans and service improvements.

Customer Feedback Analysis Reporting Team Coordination

Team Lead - German Process

Vserve E-Business Solutions

Jun 2022 - Apr 2023 (10 months)

Led a German-language process team, nurturing strengths, allocating resources, delegating tasks and managing client relations to improve team performance and delivery.

Team Leadership Resource Allocation Client Relations German Language Task Delegation Coaching Performance Management

Application Engineer & Sales

Regreen Excel EPC India Pvt. Ltd.

Jun 2021 - Jun 2022 (1 year)

Supported marketing and sales by establishing customer relationships, delivering technical presentations, training sales teams, and representing products at trade events to drive adoption.

Technical Sales Customer Relationship Management Product Demonstrations Training Trade Shows Marketing Support

Senior German Associate

Mphasis India Pvt. Ltd

Nov 2020 - Jun 2021 (7 months)

Resolved client disputes per policy, provided buddy training for new hires, and maintained operational reports and daily production counts to ensure service consistency.

Customer Support Dispute Resolution Training Reporting German Language Process Adherence

Senior German Associate

WNS Global Services

Jul 2019 - Nov 2020 (1 year 4 months)

Handled airline customer queries using Amadeus/SABRE, supported team training, and acted in WFM capacity during supervisor absence to reduce AHT and manage force majeure events.

Sabre Customer Service Workforce Management Training German Language

Process Implementation Engineer

Excel Engineers and Consultants

Aug 2017 - May 2019 (1 year 9 months)

Researched, designed and tested mechanical systems, recommended design modifications, and established maintenance and safety procedures to meet performance requirements.

Mechanical Design PFMEA Testing Root Cause Analysis ENGINEERING & RESEARCH

Intern - Process Engineering

Mahle Filter Systems (I) Pvt. Ltd

Nov 2016 - Jul 2017 (8 months)

Implemented Kaizen and Poka-Yoke initiatives to improve production line productivity and maintained process engineering documents including PFMEA and cycle time analyses.

Poka Yoke PFMEA Productivity Improvement Manufacturing Engineering