Amit Kumar Roy

I’m a customer care executive who consistently resolves inquiries and concerns through efficient communication, meeting and exceeding customer satisfaction goals. I combine strong product knowledge with a customer-first mindset to build trust and drive loyalty.

At IGT Global service Ltd, I streamlined complaint resolution, reducing response time by 30% and enabling the team to handle higher case volume without sacrificing quality. I also developed training materials for new hires, cutting training time by 20%, and collaborated with technical support to troubleshoot recurring issues—decreasing complaint rates by 25%.

At Teleperformance Global Service, I resolved customer inquiries and complaints swiftly, improving satisfaction scores by 20%. By streamlining communication processes, I reduced response times by 30%, and implemented feedback loops that increased retention rates by 15%.

I take pride in turning customer feedback into measurable service improvements, whether through better workflows, faster resolutions, or proactive problem identification. My background also includes hands-on software and IoT-focused learning, reinforcing my ability to work effectively with technical teams.