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Dalia Tchimbouka

@daliatchimbouka

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Results-driven Business Analyst with over 6 years of experience.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am a results-driven Business Analyst with over 6 years of experience in gathering and analyzing business requirements, streamlining operations, and delivering data-driven insights to support strategic decision-making. My expertise lies in stakeholder management, process improvement, and cross-functional collaboration, allowing me to bridge the gap between technical teams and business objectives effectively.

Throughout my career, I have successfully collaborated with cross-functional teams at companies like CDW and Deloitte, where I documented over 220 business requirements for various projects. My analytical skills have led to significant operational improvements, including a 15% enhancement in performance through data analysis and the creation of interactive dashboards in Tableau and Power BI. I am passionate about leveraging technology to drive growth and efficiency in fast-paced, agile environments.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

CDW

Apr 2023 - Present (2 years 4 months)

Collaborated with cross-functional teams to gather and document over 120 business requirements for IT infrastructure and service optimization projects. Designed interactive dashboards in Tableau and Power BI to provide stakeholders with real-time visibility into project KPIs and customer metrics.

SQL Excel Tableau Power BI Jira Confluence Stakeholder Management Process Improvement Data Analysis

Business Analyst

Deloitte

Jun 2021 - Mar 2023 (1 year 9 months)

Collaborated with stakeholders across finance, technology, and compliance to gather and document over 100 business requirements for digital transformation projects. Analyzed large datasets using SQL and Excel to uncover inefficiencies and trends, contributing to a 10% reduction in client operational costs.

SQL Excel Microsoft Visio Lucidchart Power BI Tableau User Acceptance Testing Data Analysis

Business Analytics

Cisco

Jan 2019 - May 2021 (2 years 4 months)

Conducted deep-dive analysis on sales and customer engagement data using SQL, Excel, and Python, identifying trends that led to a 12% increase in regional sales performance. Built and maintained dynamic dashboards in Tableau and Power BI to track product adoption, churn rates, and revenue KPIs across global markets.

SQL Excel Python Tableau Power BI Jira Confluence Data Analysis Sales Performance KPI Tracking Data Quality Assurance

Education

Degrees, certifications, and relevant coursework

UATM/GASA-Formation

Bachelor of Science, Bank Finance and Insurance

2007 - 2008

Completed a Bachelor of Science in Bank Finance and Insurance. The curriculum focused on financial principles, banking operations, and insurance practices.