Amir Manzoor - International Chat Support Specialist - OmPrime Technology Private Limited | Himalayas
Amir ManzoorAM
Open to opportunities

Amir Manzoor

@amirmanzoor1

Dedicated customer service professional with strong problem-solving skills.

India

What I'm looking for

I seek a role in a dynamic organization that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated Customer Service professional with a solid background in service delivery and a proven track record of multitasking abilities. My experience as an International Chat Support Specialist at OmPrime Technology has equipped me with the skills necessary to address customer inquiries effectively and provide real-time support to international clients. I pride myself on formulating personalized solutions that enhance customer satisfaction and loyalty.

With a Master’s degree in Airlines, Tourism, and Hospitality Management, I possess comprehensive knowledge of products and services, allowing me to address client concerns with confidence. My strong problem-solving skills enable me to handle high-pressure situations and escalated issues efficiently. I am eager to contribute my expertise in customer service and problem-solving to a forward-thinking organization that values professional relationships and drives business results.

Experience

Work history, roles, and key accomplishments

OL

International Chat Support Specialist

OmPrime Technology Private Limited

Jun 2022 - Nov 2023 (1 year 5 months)

Provided real-time chat support for international clients, addressing inquiries related to airline tickets. Developed personalized solutions to enhance customer satisfaction while maintaining a strong knowledge of products and services. Demonstrated problem-solving skills in high-pressure situations.

Education

Degrees, certifications, and relevant coursework

Punjab Technical University logoPU

Punjab Technical University

Master of Science, Airlines, Tourism and Hospitality Management

2015 - 2017

Completed a Master of Science in Airlines, Tourism and Hospitality Management, focusing on the operational and managerial aspects of the tourism and hospitality industry.

National Institute of Electronics and Information Technology logoNT

National Institute of Electronics and Information Technology

Diploma, Computer Software Applications

Completed a Diploma in Computer Software Applications, gaining skills in various software applications and computer programming.

NC

National Skill Development Corporation

Diploma, Data Entry Operations

Completed a Diploma in Data Entry Operations, focusing on data management and entry skills essential for various business operations.

Tech stack

Software and tools used professionally

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