Amir Manzoor
@amirmanzoor1
Dedicated customer service professional with strong problem-solving skills.
What I'm looking for
I am a dedicated Customer Service professional with a solid background in service delivery and a proven track record of multitasking abilities. My experience as an International Chat Support Specialist at OmPrime Technology has equipped me with the skills necessary to address customer inquiries effectively and provide real-time support to international clients. I pride myself on formulating personalized solutions that enhance customer satisfaction and loyalty.
With a Master’s degree in Airlines, Tourism, and Hospitality Management, I possess comprehensive knowledge of products and services, allowing me to address client concerns with confidence. My strong problem-solving skills enable me to handle high-pressure situations and escalated issues efficiently. I am eager to contribute my expertise in customer service and problem-solving to a forward-thinking organization that values professional relationships and drives business results.
Experience
Work history, roles, and key accomplishments
International Chat Support Specialist
OmPrime Technology Private Limited
Jun 2022 - Nov 2023 (1 year 5 months)
Provided real-time chat support for international clients, addressing inquiries related to airline tickets. Developed personalized solutions to enhance customer satisfaction while maintaining a strong knowledge of products and services. Demonstrated problem-solving skills in high-pressure situations.
Education
Degrees, certifications, and relevant coursework
Punjab Technical University
Master of Science, Airlines, Tourism and Hospitality Management
2015 - 2017
Completed a Master of Science in Airlines, Tourism and Hospitality Management, focusing on the operational and managerial aspects of the tourism and hospitality industry.
National Institute of Electronics and Information Technology
Diploma, Computer Software Applications
Completed a Diploma in Computer Software Applications, gaining skills in various software applications and computer programming.
National Skill Development Corporation
Diploma, Data Entry Operations
Completed a Diploma in Data Entry Operations, focusing on data management and entry skills essential for various business operations.
Availability
Location
Authorized to work in
Job categories
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