Open to opportunities

Amir Liaqat

@amirliaqat

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Experienced Work Force Manager with a focus on data analysis.

Pakistan

Message

What I'm looking for

I am looking for a dynamic role that allows me to utilize my analytical skills and contribute to team success while fostering a positive work environment.

I am a dedicated Work Force Manager with over 1.5 years of experience at Mindbridge Pvt, where I have honed my skills in forecasting and scheduling to meet business demands. My role involves managing agent performance and ensuring adherence to schedules, which has significantly contributed to the organization's operational excellence.

Prior to my current position, I spent two years with foodpanda, where I was part of the Backend Refund Team and also served as a Customer Service Representative. My experience in data analysis has allowed me to identify trends and implement process improvements that enhance productivity and customer satisfaction. I am passionate about leveraging my skills to drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

Workforce Manager

Current

Mindbridge Pvt

Jan 2020 - Present (5 years 8 months)

Managed workforce forecasting and scheduling to meet business demands. Analyzed data to identify trends and opportunities for improvement, implementing process improvements to enhance productivity and customer satisfaction.

Workforce Management Forecasting Scheduling Data Analysis Process Improvement Performance Management

Backend Refund Team/CSR

Foodpanda

Jan 2018 - Present (7 years 8 months)

Worked in the Backend Refund Team, handling customer refunds and related processes. Also served as a Customer Service Representative, managing customer inquiries via chat and email.

Customer Service Chat Support Email Support Customer Relationship Management

CSR / MIS Officer

Abacus Consulting Department

Jan 2014 - Present (11 years 8 months)

Worked as a Customer Service Representative for Easy Paisa Mobile Banking. Also served as a MIS Officer, creating progress reports for banks and performing video editing for Mystery Shopping.

Customer Service Mobile Banking Video Editing Data Analysis

Data Entry Specialist

Happy Manufacture Pvt.

Jan 2011 - Present (14 years 8 months)

Performed precise data entry tasks, updating store records including inventory, sales, and customer data. Focused on data validation, record-keeping, and report generation to ensure accuracy and efficiency.

Data Entry Inventory Management Sales Reporting Data Validation

Education

Degrees, certifications, and relevant coursework

Punjab University

Bachelor, General Studies

2011 - 2015

Completed a Bachelor's degree at Punjab University. The curriculum likely focused on a broad range of subjects, providing a foundational education.

Lahore Board

Intermediate, General Studies

2009 - 2011

Obtained an Intermediate qualification from Lahore Board. This level of education typically prepares students for higher education or entry-level employment.