Amira Abdennebi

Delivered structured training to new team members, ensuring seamless onboarding and skill-building. Managed communication between remote teams and provided support for urgent, high-priority tasks with precision. Utilized CRM systems and data analysis software to manage client interactions, track progress, and optimize efficiency.

Conducted comprehensive research to evaluate the viability and market potential of potential leads. Negotiated competitive deals for homeowners, securing optimal terms in property sales while leveraging expertise in mortgages to streamline the closing process. Maintained clear communication with buyers, sellers, and stakeholders, providing expert guidance and resolving issues to ensure successful

Mastered CRM tools, ticketing systems, and escalation processes to provide premium customer experiences. Assisted supervisors in designing and delivering training programs for new agents. Efficiently managed client inquiries and provided real-time troubleshooting.

Supported underprivileged individuals by facilitating sustainable livelihood opportunities. Coordinated and executed charitable events to benefit local communities.

Delivered telesales services for U.S.-based customers, promoting ventilation system solutions. Built rapport with clients to enhance customer satisfaction and retention.

Provided customized tutoring for students aged 5 to 18, ensuring academic growth across various subjects. Fostered a positive learning environment to enhance confidence and engagement.

Gained proficiency in business-specific English, focusing on cross-cultural and professional communication. Developed a global perspective on language applications in various industries. Enhanced skills in market analysis and business correspondence.

Developed strong abilities in critical thinking, written expression, and cultural analysis. Focused on literary studies to enhance communication and analytical skills.