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Mohamed Hedi Dab

@mohamedhedidab

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IT Helpdesk Technician skilled in networking and security.

Tunisia

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What I'm looking for

I am looking for a role that allows me to utilize my technical skills in networking and security while contributing to a collaborative team environment.

I am an IT Helpdesk Technician with a strong foundation in computer networking and security. My experience at the Law & Business School in Tunisia has equipped me with the skills to manage user support effectively, resolving technical issues for both staff and students. I have a proven track record of installing and maintaining IT equipment, ensuring that all systems run smoothly and efficiently.

In addition to my technical abilities, I have assisted in various administrative tasks, including data entry and document preparation. My education, highlighted by an Advanced Technician Certificate in Computer Networking and Security, has provided me with a solid understanding of Windows Server setup, VLAN segmentation, and cybersecurity measures. I am passionate about leveraging technology to improve internal processes and enhance user experience.

Experience

Work history, roles, and key accomplishments

Administrative Assistant & IT Helpdesk Technician

Law & Business School

Managed user support for staff and students, resolving daily technical issues and supporting system updates. Installed and maintained office IT equipment and assisted in administrative tasks like data entry and scheduling. Coordinated between IT and administration to improve internal processes.