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Aminat Ibrahim

@aminatibrahim

Dynamic professional with extensive experience in customer service and administration.

Nigeria

What I'm looking for

I am looking for a challenging role in a progressive company that values innovation and teamwork.

I am a dedicated and hardworking professional with a versatile background in customer service, administrative management, and executive support. My experience spans over several roles where I have consistently delivered exceptional service and streamlined processes to support organizational goals. I pride myself on my strong work ethic and commitment to excellence, which has enabled me to contribute effectively to my teams and organizations.

In my most recent role as an Administrative Manager at Malleable Communication Ltd., I successfully maintained accurate records and developed robust administrative policies that optimized workflow across departments. My efforts led to a remarkable 70% reduction in operational costs through effective vendor negotiations and improved compliance with regulatory requirements. I am passionate about enhancing customer experiences and have a proven track record of exceeding customer satisfaction targets while implementing process improvements.

Experience

Work history, roles, and key accomplishments

ML
Current

Administrative Manager

Malleable Communication Ltd.

Jan 2023 - Present (2 years 4 months)

Maintained records and databases, developed administrative policies, managed budgets, and ensured compliance with regulations, leading to improved operational efficiency and cost savings.

AR

Customer Service Personnel

AA Rescue

Jan 2022 - Jan 2023 (1 year)

Responded to customer inquiries via phone, email, and live chat, providing timely resolutions and collaborating with internal teams to enhance customer satisfaction and service delivery.

Education

Degrees, certifications, and relevant coursework

Olabisi Onabanjo University logoOU

Olabisi Onabanjo University

Bachelor of Science, Business Administration

2016 - 2020

Studied Business Administration, focusing on various aspects of business management, including finance, marketing, and human resources, to prepare for a dynamic career in the business sector.

SC

Sunni Luba College

Senior Secondary School Examination

2009 - 2016

Completed the Senior Secondary School Examination, gaining foundational knowledge and skills in various subjects, preparing for higher education and professional development.

Tech stack

Software and tools used professionally

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Aminat Ibrahim - Administrative Manager - Malleable Communication Ltd. | Himalayas