Aminat Ibrahim
@aminatibrahim
Dynamic professional with extensive experience in customer service and administration.
What I'm looking for
I am a dedicated and hardworking professional with a versatile background in customer service, administrative management, and executive support. My experience spans over several roles where I have consistently delivered exceptional service and streamlined processes to support organizational goals. I pride myself on my strong work ethic and commitment to excellence, which has enabled me to contribute effectively to my teams and organizations.
In my most recent role as an Administrative Manager at Malleable Communication Ltd., I successfully maintained accurate records and developed robust administrative policies that optimized workflow across departments. My efforts led to a remarkable 70% reduction in operational costs through effective vendor negotiations and improved compliance with regulatory requirements. I am passionate about enhancing customer experiences and have a proven track record of exceeding customer satisfaction targets while implementing process improvements.
Experience
Work history, roles, and key accomplishments
Administrative Manager
Malleable Communication Ltd.
Jan 2023 - Present (2 years 4 months)
Maintained records and databases, developed administrative policies, managed budgets, and ensured compliance with regulations, leading to improved operational efficiency and cost savings.
Customer Service Personnel
AA Rescue
Jan 2022 - Jan 2023 (1 year)
Responded to customer inquiries via phone, email, and live chat, providing timely resolutions and collaborating with internal teams to enhance customer satisfaction and service delivery.
Customer Service Executive
El-Accesso Travels and Tours Limited
Nov 2021 - Jan 2022 (2 months)
Developed and coordinated travel itineraries, managed bookings, and ensured smooth execution of travel plans. Handled office tasks and maintained communication records to support client needs effectively.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science, Business Administration
2016 - 2020
Studied Business Administration, focusing on various aspects of business management, including finance, marketing, and human resources, to prepare for a dynamic career in the business sector.
Sunni Luba College
Senior Secondary School Examination
2009 - 2016
Completed the Senior Secondary School Examination, gaining foundational knowledge and skills in various subjects, preparing for higher education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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