Aminata Fofana

I am a bilingual (English/French) customer-focused professional with over 10 years of experience providing high-quality service in demanding environments. I am known for professionalism, adaptability, and clear communication across diverse cultures.

At Dexis I consistently maintained 95%+ satisfaction ratings and streamlined onboarding to reduce client wait times by 24%, demonstrating my commitment to operational improvements and customer retention. In prior roles I managed high call volumes, handled claims-related inquiries, and resolved complaints across multiple channels with empathy and efficiency.

As a Medical Assistant at Gwinnett Surgery Center I recorded patient vitals, maintained accurate EHR records, and supported patient care with confidentiality and safety focus, backed by CPR/First Aid and HIPAA certifications. My training as a CMA complements my strong customer service background and reinforces my attention to detail in clinical and administrative tasks.

I bring teamwork, conflict resolution, and a service-first mindset to every role and seek opportunities where I can contribute to excellent customer experiences, operational improvements, and a culture that values clear communication and continuous learning.