Evans Larbi
@evanslarbi
Dedicated customer engagement and records management professional with 5+ years experience.
What I'm looking for
I am a dedicated and customer-focused professional with over 5 years of experience in administrative, data management, and customer service roles. My proven ability to handle customer complaints, maintain accurate records, and perform clerical duties with meticulous attention to detail has been a cornerstone of my career. I thrive in dynamic and fast-paced environments, where my strong communication and problem-solving skills allow me to maintain robust customer relationships.
In my recent role as a Data Entry Clerk and Customer Support at Ebbysgold Group Travel and Tour, I accurately entered customer data and handled inquiries with professionalism. I prepared daily reports and maintained the company’s record systems, showcasing my ability to manage front desk activities and resolve client complaints efficiently. My previous experiences as an Office Assistant and Accounts Officer have further honed my administrative and customer service skills, making me a versatile asset in any organization.
Experience
Work history, roles, and key accomplishments
Data Entry Clerk / Customer Support
Ebbysgold Group Travel and Tour
Jun 2022 - Nov 2024 (2 years 5 months)
Entered customer data and travel details accurately into the company’s database. Handled in-person and phone inquiries with professionalism and courtesy, providing accurate information to clients on travel requirements.
Office Assistant
Timeline Trust
Feb 2022 - Apr 2022 (2 months)
Handled front desk duties and responded to incoming calls, assisting in client reception and performing clerical errands. Updated and maintained documents, paperwork, and filing systems.
Records Officer
Pokuase Health Center
Jan 2020 - Dec 2021 (1 year 11 months)
Managed hospital records and archived data securely, handling internal and external information requests. Ensured records met regulatory and legal compliance.
Transport Clerk
Iritans Transport Limited
Sep 2017 - Oct 2019 (2 years 1 month)
Provided customer support regarding freight locations and scheduled transport operations. Maintained accurate records of movement and logistics activities, including scheduling vehicle maintenance and repair appointments.
Accounts Officer / Cashier
Winnabets Company
Aug 2015 - Dec 2016 (1 year 4 months)
Handled customer transactions and issued receipts or refunds, assisting with client inquiries and online complaints. Maintained financial records and assisted in general accounting tasks.
Education
Degrees, certifications, and relevant coursework
University of Ghana Business School
Diploma, Public Administration
2018 - 2020
Completed a Diploma in Public Administration, focusing on the principles and practices of public sector management. Gained knowledge in administrative processes, public policy, and organizational behavior relevant to governance.
Koforidua Secondary School
WASSCE, General Arts
2012 - 2015
Obtained the West African Senior School Certificate Examination (WASSCE) with a focus on General Arts. Developed foundational knowledge in various humanities subjects, preparing for further academic pursuits.
De Youngster's International School
BECE, JHS Courses
2009 - 2012
Completed the Basic Education Certificate Examination (BECE), covering a broad curriculum of junior high school courses. Acquired fundamental academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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