Evans LarbiEL
Open to opportunities

Evans Larbi

@evanslarbi

Dedicated customer engagement and records management professional with 5+ years experience.

Ghana
Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

I am a dedicated and customer-focused professional with over 5 years of experience in administrative, data management, and customer service roles. My proven ability to handle customer complaints, maintain accurate records, and perform clerical duties with meticulous attention to detail has been a cornerstone of my career. I thrive in dynamic and fast-paced environments, where my strong communication and problem-solving skills allow me to maintain robust customer relationships.

In my recent role as a Data Entry Clerk and Customer Support at Ebbysgold Group Travel and Tour, I accurately entered customer data and handled inquiries with professionalism. I prepared daily reports and maintained the company’s record systems, showcasing my ability to manage front desk activities and resolve client complaints efficiently. My previous experiences as an Office Assistant and Accounts Officer have further honed my administrative and customer service skills, making me a versatile asset in any organization.

Experience

Work history, roles, and key accomplishments

ET

Data Entry Clerk / Customer Support

Ebbysgold Group Travel and Tour

Jun 2022 - Nov 2024 (2 years 5 months)

Entered customer data and travel details accurately into the company’s database. Handled in-person and phone inquiries with professionalism and courtesy, providing accurate information to clients on travel requirements.

TT

Office Assistant

Timeline Trust

Feb 2022 - Apr 2022 (2 months)

Handled front desk duties and responded to incoming calls, assisting in client reception and performing clerical errands. Updated and maintained documents, paperwork, and filing systems.

PC

Records Officer

Pokuase Health Center

Jan 2020 - Dec 2021 (1 year 11 months)

Managed hospital records and archived data securely, handling internal and external information requests. Ensured records met regulatory and legal compliance.

IL

Transport Clerk

Iritans Transport Limited

Sep 2017 - Oct 2019 (2 years 1 month)

Provided customer support regarding freight locations and scheduled transport operations. Maintained accurate records of movement and logistics activities, including scheduling vehicle maintenance and repair appointments.

WC

Accounts Officer / Cashier

Winnabets Company

Aug 2015 - Dec 2016 (1 year 4 months)

Handled customer transactions and issued receipts or refunds, assisting with client inquiries and online complaints. Maintained financial records and assisted in general accounting tasks.

Education

Degrees, certifications, and relevant coursework

US

University of Ghana Business School

Diploma, Public Administration

2018 - 2020

Completed a Diploma in Public Administration, focusing on the principles and practices of public sector management. Gained knowledge in administrative processes, public policy, and organizational behavior relevant to governance.

KS

Koforidua Secondary School

WASSCE, General Arts

2012 - 2015

Obtained the West African Senior School Certificate Examination (WASSCE) with a focus on General Arts. Developed foundational knowledge in various humanities subjects, preparing for further academic pursuits.

DS

De Youngster's International School

BECE, JHS Courses

2009 - 2012

Completed the Basic Education Certificate Examination (BECE), covering a broad curriculum of junior high school courses. Acquired fundamental academic skills across various subjects.

Tech stack

Software and tools used professionally

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Evans Larbi - Data Entry Clerk / Customer Support - Ebbysgold Group Travel and Tour | Himalayas